Program Manager, Spring Health
SpringWorks
$75-95k
+ Stock options
Occasional travel required
Personalized mental healthcare
Be an early applicant
Personalized mental healthcare
1001+ employees
Be an early applicant
$75-95k
+ Stock options
Occasional travel required
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment
- Bachelor’s degree or equivalent experience required
- 4+ years of experience working in operations and/or program management
- Significant experience working cross-functionally in a matrix environment with a variety of different types of teams to drive forward the build and delivery of new service areas and optimizations in existing services
- Proven track record in translating business needs into scalable and impactful programs and solutions
- Strong execution bias who moves seamlessly between diving into the details and driving the strategic vision
- You have a proven ability to think holistically while being deeply analytical and detail-oriented
- Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
- Experience with organizing, building, and synthesizing data to tell a compelling story
- Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment
- Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
- Obsession with achieving your goals and relentless in pursuing them
- PMP certification is a plus
- Looker (or similar tool) experience is a plus
- Experience in healthcare is a plus
What the job involves
- We are looking for an experienced, highly effective Program Manager to lead complex initiatives predominately focused on transformative initiatives with potential for other types of programs based on business need and capacity
- Reporting to the SpringWorks Director, this role will act as the key driver for SpringWorks cross-functional program management through strong communication and collaboration skills
- Drive and own ongoing program management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
- Strong focus on working with cross-functional teams to serve as the operational SME and drive forward the build and delivery of foundational and new service areas
- Collaborate with stakeholders at all levels to gather requirements, communicate progress, and ensure alignment on program objectives, key performance indicators, and SLAs
- Drive on-time and on-budget delivery of program priorities
- Drive the planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
- Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
- Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies
- Manage the vendor relationships in program service delivery to drive accountability and effective communications
- Act as the operational owner to understand the root cause of escalations and issues to diligently resolve with vendors and any required process creation or optimization
- Support the set up of scalable processes for program tracking and KPI monitoring, including building a cohesive story and visualizations in analytics tooling
- Drive the tracking and reporting of KPIs across your programs to measure the effectiveness and efficiency
- Build actionable insights to shape program strategy and delivery
- Support in the embedding of a data-driven culture across SpringWorks
- Build strong relationships across other departments, including other SpringWorks teams; Product and Engineering; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of processes
- This role reports to the Director, SpringWorks Program Operations
- Willing to travel as needed (20-30%)
- What success looks like in this role:
- On time, on budget delivery of program initiatives
- Data backed efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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