Principal Product Manager, Zuora

• 10+ years of experience in product management with a track record of taking initiatives from idea to market
• Demonstrated domain expertise in the Payments industry. Extensive knowledge of both B2C and B2B payment processing, fraud protection, payments regulations, as well as best practices to optimize payment flows
• Knowledge of API design and integrations
• Understanding of cloud infrastructure and scalability concepts
• Excellent analytical and problem-solving skills
• Outstanding communication, storytelling, & interpersonal skills. Emphasis on distilling complex concepts and problems into simple narratives
• Has delivered key messages on product vision and strategy at conferences and customer events
• Proven track record of successfully launching and scaling software products
• Ability to thrive in a fast-paced environment
• Strong leadership skills and ability to influence without direct authority

Desirable

• We are looking for a seasoned and visionary product leader to join our Product & Technology team and play a key role in shaping the product offerings in payments
• This role offers fantastic opportunities to work with wider ecosystems like payment providers, banks & various partners, translating market needs into feature sets, and working closely with engineering, product marketing, sales, and customer success teams to deliver world-class solutions
• Strategic Leadership in Payments: Spearhead the product strategy, product management and execution of cutting-edge payment solutions. Stay attuned to the dynamic needs of the business and address the pain points of our customers with innovative approaches
• Experience in Payment Systems: Leverage expertise in payment technologies and business models to guide product strategy
• Creative Problem Solving: Employ a creative mindset to develop unique solutions for complex challenges in the payment domain
• Simplify Complexity: Break down and simplify complex payments concepts for customers, partners, and internal stakeholders
• Roadmap Vision: Drive scalable and robust product roadmap. Prioritize roadmap to support key business objectives and corporate strategy
• Customer-Centric Approach: Engage directly with customers to understand their needs, gather feedback, and identify industry trends. Represent the voice of the customer in internal discussions and decision-making processes. Conduct regular customer interviews and surveys to validate product ideas and gather insights
• Market Insights: Stay abreast of market trends and emerging technologies. Leverage this knowledge to continuously evolve our product offerings
• Passion for AI: Harness a passion for artificial intelligence and its applications in solving real-world payment problems
• Stakeholder Management: Collaborate with internal and external stakeholders such as engineering, UX, product marketing, solution management, legal, sales, customer success, customers, partners, and industry analysts. Deliver high-impact presentations, pitches and workshops to diverse audiences, including customers, partners and employees
• Product Launch and Lifecycle Management: Plan and execute product launches, including coordination with marketing and product marketing. Monitor product performance post-launch and iterate based on feedback and metrics. Manage the entire product lifecycle, from conception to maturity
• Result oriented: Ability to connect the dots and align the product outcomes with product strategy & corporate strategy. Define product objectives & deliver key results