Strategy and Operations Analyst, Stripe

• 5-6 years of operations experience in a software solutions or technology company
• 3+ years working with a GTM or Sales organization
• Data Analytics (Google Sheets/Excel data manipulation)
• SQL is required
• Business and operational SLA reporting
• Communicate clearly, proactively, and concisely
• Self-starter and comfortable dealing with ambiguity

Desirable

• Stripe has a growing focus on our Renewals business and opportunity to drive growth
• Our team provides strategic & operational partnership to those specialized sellers, cross-functional product partners, and leadership. Partnership is provided across three pillars:
• Strategy and planning
• Operations
• Analytics and insights
• Within the GTM Strategy & Operations organization, our team, Customer Success Strategy & Operations is focused on driving business changes across business operations, insights, process, and tooling. We facilitate incremental Stripe productivity improvements to help our specialized sellers deliver key revenue results for their remit and drive Stripe Revenue. We are a global team with resources in the Americas, Europe and Asia Pacific
• Our team is still very nascent, with the majority of our near term focus on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work)
• This analyst is a critical person to the foundations and scale of the Renewals business. Their role includes: measuring and providing insights on performance, forecasting, and process improvement
• Set annual and quarterly SOKRs and track performance
• Build reports and dashboards for key reporting needs
• Prepare for QBRs and other leadership meetings
• Manage cross-functional sales processes with other teams
• Working cross-functionally to investigate and do analysis on system challenges
• System and operational workflow management analysis and investigation
• Improve business processes through data driven decisions