Customer Success Operations Specialist, Blockchain.com

Salary not provided

+ Equity + Performance-based bonuses

Zendesk

Intercom

Junior and Mid level

Paris

4 days a week in office

Cryptocurrency exchange & financial services firm

Open for applications

Cryptocurrency exchange & financial services firm

1001+ employees

FintechB2CB2BCryptocurrencyEnterpriseMarketplaceBlockchain

Open for applications

Salary not provided

+ Equity + Performance-based bonuses

Zendesk

Intercom

Junior and Mid level

Paris

4 days a week in office

1001+ employees

FintechB2CB2BCryptocurrencyEnterpriseMarketplaceBlockchain

Company mission

Blockchain.com's mission is to build the future of the financial system, and to change it for the better.

Job

Company

Role

Who you are

Strong analytical and problem-solving skills; ability to turn data and feedback into clear actions
Experience in customer success, operations, enablement, or process improvement roles
Excellent communication and facilitation skills; confident in training or presenting to team leaders
Comfort with reporting tools and interpreting customer metrics (e.g., Zendesk Explore, Intercom reporting, CRM dashboards)
Proactive mindset with ownership for driving improvements rather than waiting for instructions
Interest in crypto/fintech is a plus; curiosity and adaptability are essential
Positive energy and a collaborative spirit, with the maturity to act as a trusted partner to leadership

What the job involves

We’re looking for a Customer Success Operations & Enablement Specialist to join our Customer Success team
At Blockchain.com, we thrive in a high-performance culture defined by ownership, collaboration, and continuous improvement
As CS Ops & Enablement Specialist, you will be instrumental in strengthening how our department runs, ensuring our leaders are trained and equipped, and driving improvements based on actionable insights
Design, document, and improve customer success processes, workflows, and operational playbooks
Partner with the CS Director to identify inefficiencies, propose solutions, and track implementation
Deliver regular enablement sessions to team leaders on new products, tools, and processes, empowering them to coach their teams effectively
Collaborate with reporting/analytics stakeholders to surface insights, identify trends, and guide decision-making
Maintain and improve knowledge resources (internal documentation and Help Center) in partnership with product and support teams
Act as a trusted thought partner to the CS Director, ensuring issues are escalated with clear proposals and solutions
Support strategic projects such as backlog reduction, SLA reinstatement, and customer journey documentation
Be the operational backbone of a global CS team, working directly with the Director of Customer Success
Influence decision-making and help shape how we deliver best-in-class support
A unique mix of operations, enablement, and strategy exposure in a high-growth fintech/crypto company
Career path growth into senior operations, enablement, or leadership roles

Our take

Blockchain.com was founded in 2011 with the aim of making Bitcoin more compelling and efficient for consumers. It's now the world's leading provider of digital currency and distributed ledger software, with over 35 million users and $1 trillion in crypto transactions conducted on the platform.

Cryptocurrencies have become a fundamental part of both financial and cultural life. And yet, their world is often still murky and confusing to the uninitiated. Blockchain.com has been focused on bringing further digital assets exposure to mainstream audiences. As part of this, the company partnered with the NFL team, Dallas Cowboys, which has bought with it branding, advertising, content and event opportunities.

The company has impressive funding at its back, which was raised in an otherwise turbulent time for venture capital markets. This stands to signify the attractiveness of the company to investors, and it's currently weighing up its options for a public IPO, which certainly bodes well for its future success.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-14% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 5 rounds)

Nov 2023

$110m

SERIES E

Mar 2021

$300m

SERIES C

Total funding: $600m

Company benefits

Meaningful Equity
Crypto Bonus
HealthCare
Paid Family Leave
Get the equipment you need
Unlimited Vacation
Remote-first
Offsites

Company HQ

London, UK

Leadership

Peter Smith

(Co-Founder & CEO)

Peter is a 2016 World Economic Forum Technology Pioneer, and Director and Board Member at UK Finance.

Nicolas Cary

(Co-Founder)

Founder Commmissioner of the Blockchain Commission for Sustainable Development. Co-Founder & Chairman of the Board at skysthelimit.org.

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