IT Systems Administrator, Gopuff

Salary not provided

This role is eligible for a performance bonus and equity package

AWS

Azure

GSuite

Okta

JIRA

Active Directory

Cisco

Google Workspace

Mid and Senior level

Miami

Office located in Aventura, FL

Food, alcohol, and daily essentials delivery service

Open for applications

Food, alcohol, and daily essentials delivery service

1001+ employees

B2CRetailFoodConsumer GoodsDeliveryeCommerce

Open for applications

Salary not provided

This role is eligible for a performance bonus and equity package

AWS

Azure

GSuite

Okta

JIRA

Active Directory

Cisco

Google Workspace

Mid and Senior level

Miami

Office located in Aventura, FL

1001+ employees

B2CRetailFoodConsumer GoodsDeliveryeCommerce

Company mission

To deliver food, drink, supplies, and essentials to customers' doorsteps, safely and quickly.

Job

Company

Role

Who you are

Excellent communication skills and problem-solving abilities are essential
3-5 years of experience in a System Administration, Network Administration or related role
Knowledge of core networking concepts (TCP/IP, LAN/WAN, Switching Routing)
Experience managing/supporting SD-WAN environments (Cisco Meraki preferred)
Experience with cloud based productivity suites (Google Workspace, Office 365)
Experience documenting resolutions for entry to the Knowledge Base
Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
Experience with Identity Management Concepts (G Suite, Azure, Okta, Active Directory)
Familiarity with Cloud Environments (eg. Azure, AWS, Meraki)
Experience with Incident Management Tools (eg. Jira, Freshservice)
CompTIA A+/Network+ is a positive

What the job involves

Gopuff is seeking a seasoned IT Systems Administrator to support our platform as we provide a world wide delivery service
Your primary responsibility will be to support Gopuff systems, applications and infrastructure
This role requires triaging and prioritizing requests and helping design and implement the support system
The challenge of this role is around the breadth of goPuff’s internal needs as well as our rapid growth
As a vertically integrated company our systems include warehouse management systems, driver delivery apps, financial systems, and of course printers that continually run out of cyan
We are biased towards action and your actions will matter
We are looking for candidates who are passionate about delivering consistently great experiences within our growing IT team
Good work will improve our customers' lives by giving them back precious time in their day
This position reports to the IT Manager
Support our supportive and inclusive culture while driving excellence in execution
Be the go-to person for supporting, troubleshooting, and maintaining Gopuff’s nationwide internal network infrastructure
Ensure the efficiency, reliability and security of the Gopuff IT infrastructure
Define Gopuff’s network access rules and assess access to cloud infrastructure
Stay abreast of security threats and vulnerabilities
Ensure network performance meets stakeholder requirements for a 24/7 support structure
Respond to and resolve all issues with Gopuff infrastructure to ensure the highest level of availability possible
Troubleshoot and resolve remote hardware, software, and network issues
Identification and triage of incidents
Follow Gopuff's technology delivery practices, standards, project management disciplines
Communicate status updates with key stakeholders during major incidents
Be flexible. Be willing to learn. We're growing and we need you to grow with us

Our take

Gopuff was an early player in the last-mile delivery space, offering consumers access to a wide range of consumer goods (including food and alcohol) with delivery in ~30 minutes through its network of micro fulfillment centers, from which a fleet of drivers pick up and drop off orders.

Gopuff currently operates in over 1,000 cities and is adding more. The company has made several strategic acquisitions to charge its growth – including UKs Fancy and Dija, and US BevMo!. However, the company faces increased competition on all sides, from Getir (who recently acquired Gorillas), Glovo, and Zapp, as well as high operating costs.

The company has added a range of new capabilities to its platform, launching features to eliminate former pain points by including advance order scheduling, gifting, and in-store pickup. After abandoning plans to IPO in mid-2022, it is focusing back on profitability, though the company has faced some scrutiny over its methods and has had to search further afield for funding at a time when venture capital is scarce. Regardless, Gopuff is well set to remain a major player in the market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-11% employee growth in 12 months

Glassdoor (2.7)

Company

Funding (last 2 of 10 rounds)

Dec 2021

$1.5bn

CONVERTIBLE

Jul 2021

$1bn

SERIES H

Total funding: $5.0bn

Company benefits

Gopuff employee discount
Career growth opportunities
Internal rewards programs
Annual performance appraisal and bonus
Equity program

Company HQ

Northern Liberties, Philadelphia, PA

Leadership

Yakir Gola

(Co-CEO & Co-Founder)

Founded GoPuff whilst studying at Drexel University.

Rafael Ilishayev

(Co-CEO & Co-Founder)

Rafael studied at Drexel University with Yakir, where they co-founded Gopuff together in October 2013, and have been co-CEOs since.

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