Operations Manager, Salesforce

$115.6-190.9k

+ Employee stock purchasing program

SQL

Postgres

Salesforce

Wave

Mid and Senior level

San Francisco Bay Area

Remote from US

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$115.6-190.9k

+ Employee stock purchasing program

SQL

Postgres

Salesforce

Wave

Mid and Senior level

San Francisco Bay Area

Remote from US

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Master’s degree (or its foreign degree equivalent) in Business Administration, Finance, Statistics, or a related quantitative discipline, and three (3) years of experience in job offered or in any occupation in a related field
(1) Business strategy; (2) Business analytics; (3) Project management; (4) Project management tools such as Scrum, or SDLC; (5) Capacity Modeling; (6) Salesforce Force.com platform; (7) Query languages such as SQL, PostgreSQL or SOQL; and (8) Salesforce tools such as CRM, Data Loader, Wave and GUS
Any suitable combination of education, training and/or experience is acceptable

What the job involves

Work with executive leadership to define, launch, and drive both strategic and operational programs across Success roles, Offer Management, Renewals, Strategy & Operations functions in Customer Success
Identify the needs of the organization, continuously evaluate, optimize, and improve capacity planning processes and guidance, putting the customer at the center of everything we do
Lead multiple modeling/operational improvement projects and align with leadership, finance and delivery
Structure and complete initiatives by developing work plans, gathering, and synthesizing relevant data, leading analyses, and developing final recommendations across the portfolio
Communicate results with executive leadership and the broader organization
Program management and coordination of top value creation initiatives
Collaborate with Strategy & Operations team members, functional leaders, and subject matter authorities
Support team and functional management including finance, location strategy, resourcing, recruiting, team development, and engagement
Telecommuting is an option

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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