Onboarding Specialist, Motion
$70-110k
Offers equity
AI-driven work management platform
Job no longer available
AI-driven work management platform
101-200 employees
Job no longer available
$70-110k
Offers equity
101-200 employees
Company mission
We want to enable a team of 10 to do what a team of 1,000 can do today. Motion is building the first end-to-end agentic work suite for everyday businesses.
Role
Who you are
- 0-3 years of experience in customer operations, preferably within a SaaS environment
- Experience working directly with customers to drive adoption, success, and retention of a product
- Ability to multitask and manage a high volume of accounts in a fast-paced environment
- Proactive, ownership mindset with a strong ability to manage both up and down the chain (customers to C-suite)
- Strong communication skills and the ability to navigate executive-level conversations with ease
- Experience with tools like Salesforce, ChurnZero, Front, or similar tools
- Ability to gather customer feedback and translate it into actionable insights for internal teams
- A passion for building strong customer relationships and driving value for their business
- Ability to derive insights from customer data to inform decision-making
- A willingness to work hard and a high pain tolerance
- Excellent attention to detail and organizational skills
What the job involves
- As an Onboarding Specialist at Motion, you’ll be the key to ensuring our customers are fully onboarded, trained, and continually finding value with our product
- You’ll play a pivotal role in creating a strong bridge between our product and customers, and in many ways, you’ll be the face of Motion after the sales process
- This is a unique opportunity to help shape the future of our customer operations function, driving initiatives that will grow alongside the company
- Drive and scale customer initiatives, ensuring customers unlock the full potential of Motion
- Lead post-sale customer onboarding engagements
- Create and deliver personalized training sessions to ensure customers are set up for success
- Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement
- Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities
- Work with internal teams (Product, Engineering, Sales) to relay customer feedback and drive product improvements
- Manage customer escalations and proactively resolve any issues impacting customer satisfaction
Our take
Today's fast-paced digital world can make time management feel overwhelming, leading many smartphones to be filled with applications for to-do lists, calendars, and project management tools. The fragmented nature of these apps makes them time-consuming and frustrating to navigate, ultimately making them unsuitable for usage within professional workforces.
Motion provides an all-in-one AI-driven time management platform for businesses, facilitating the automation of daily task planning, task prioritization, and long-term scheduling. The AI technology also automates frustrating maintenance tasks normally associated with productivity apps such as the rescheduling of unfinished work, adding exceptions for weekends or time off, and recognizing when a user is falling behind on their schedule.
Whilst businesses have a plethora of productivity platforms at their disposal, Motion has been smart to apply AI to its software to reduce the amount of time users must spend manually using it. Through this approach, the company aims to bring the benefits of time-management platforms without their pitfalls, ultimately helping to keep workers on track and minimize missed deadlines, without requiring constant manual planning time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Glassdoor (4)
Trustpilot (3.9)
Company
Funding (last 2 of 4 rounds)
Sep 2025
$38m
SERIES C
May 2023
$14m
EARLY VC
Total funding: $65.1m
Company benefits
- Competitive Salary and Equity
- Health Benefits
- Generous PTO
- Work from Home Equipment
- 100% Remote Friendly
- Annual COmpany Off-sites
Company values
- Take personal ownership
- Disagree & commit
- Raw hours make a difference
- Straightforward communication
- Look for opportunities to grow
Company HQ
Mountain View, CA
Articles
Leadership
Harry Qi
(Co-Founder & CEO)Ethan Yu
(Co-Founder & COO)Omid Rooholfada
(Co-Founder)Chander Ramesh
(Co-Founder & CTO)Diversity, Equity & Inclusion at Motion
- Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.
Share this job
View 3 more jobs at Motion