Implementation Specialist, Bandwidth
The universal platform for global enterprise communications
Open for applications
The universal platform for global enterprise communications
1001+ employees
Open for applications
1001+ employees
Company mission
To transform the way people communicate and challenge the standards of old telecom.
Role
Who you are
- Bachelor’s degree (or higher) Preferred fields of study include Telecommunications, Business, Information Technology, Computer Science, or a related field
- 2+ years experience in software/telecom support roles
- Strong knowledge of VoIP protocols and telecommunication industry standards
- 1+ years experience in developing delivery excellence processes around products
- Customer Service: Knowledge of customer support principles and techniques, focusing on effective communication and problem-solving
- Project management Skills: Ability to manage multiple customers and their timelines. Know when to prioritize based on internal expectations
- Multi-Tasking: Excellent capability to manage and prioritize multiple cases and tasks effectively in a dynamic environment
- Problem-solving: Skilled in identifying issues, developing solutions, and implementing effective case resolution
- Communication and Relationship Building: Effective verbal and written communication skills, with the ability to build and maintain relationships with customers and internal stakeholders
What the job involves
- The Implementation Specialist II paves the way for a successful ongoing relationship between Bandwidth and its customers
- The Implementation Specialist works with Sales, Operations, and Engineering to ensure a smooth implementation onto our communication software platform
- During the onboarding process, the Implementation Specialist is the main liaison between the customer and Bandwidth guaranteeing a successful partnership
- As an Implementation specialist II, you will be responsible for setting customers up for long-term success on Bandwidth products by managing the implementation process for our Global Customers
- As the technical and operational quarterback post-sale and pre-account management, you will drive adoption and customer value by managing overall project delivery including customer education and training, system configuration, QA, and setup
- Build and foster strong relationships with customers throughout onboarding and implementation phase of engagement
- Educate customer regarding onboarding and implementation process
- Effectively communicate expectations and deadlines to customers by acting as a liaison between customers and internal teams
- Ensure customer success by completing transition from implementation to long term support
- Plans, directs and coordinates activities in order to ensure project goals are accomplished within
- Defined scope and on time
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
- Identifies and schedules project deliverables, milestones and required task
- Identifies resources needed and assigns individual tasks
- Manages day-to-day operational aspects of customer onboarding and scope
- Facilitates customer meetings effectively, including Customer Kick-Off Call, Training Demos and Post Implementation Process
- Holds status meetings, as needed, across internal teams
Salary benchmarks
Our take
Self-dubbed as Silicon Valley’s phone company for phone numbers and messaging, Bandwidth is a leading company that offers communications platforms as a service. The company was founded in 1999 and has managed to grow with the rise of Internet and mobile communications.
Bandwidth’s services are crucial to the operations of many communications enterprises. It provides APIs and solutions platforms to enable voice and mobile communications across big names like Google, Zoom, and Microsoft. Its services are endless and are built on robust technology that offers its customers the ability to customise. This has set it ahead of both traditional telecommunications companies and new-age API providers. With its impressive customer base, the company's cash flow continues to impress inside and outside investors.
Bandwidth has continued to strategically expand over the years with acquisitions across Europe and North America, making the company a global workforce. Despite this, Bandwidth still has its eyes set on further market disruptions in areas like enterprise communications, 5G, and Web real-time communications. And the company is poised to keep up its success as long as mobile communications are standing strong.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (1 round)
Oct 2007
$1.2m
SEED
Total funding: $1.2m
Company HQ
Northwest Raleigh, Raleigh, NC
Articles
Leadership
David Morken
(Co-Founder, CEO & Chairman)Served in the US Marines before co-founding Bandwidth in 1999. He is also co-founder & CEO of Republic Wireless.
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