Customer Service Agent, Freddie's Flowers
2+ days a week in office (Battersea, London )
Flower delivery service
Job no longer available
Flower delivery service
101-200 employees
Job no longer available
2+ days a week in office (Battersea, London )
101-200 employees
Company mission
To change the world of flowers, and to change the world with flowers.
Role
Who you are
- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
Desirable
- Previous customer support or customer facing experience
- Experience with spreadsheets, customer management systems and other office-based software
What the job involves
- This is a really exciting opportunity to join a fast-growing company. Freddie’s Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow!
- As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy
- You are the first point of call for our customers
- You understand customers, and want to see their issues through to resolution
- Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
- Capture and report customer feedback to improve our service
- Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible
Salary benchmarks
Our take
Freddie's Flowers is a UK-based flower subscription service built around a simple idea: fresh, seasonal blooms delivered regularly, without the hassle of reordering. What sets it apart is the experience around the product, with each delivery coming with carefully selected stems and guidance on how to arrange them, turning a box of flowers into something more creative and personal.
At the heart of the brand is a genuinely customer-first approach. Rather than locking people into rigid plans, Freddie's Flowers offers a flexible, no-commitment model that lets customers decide when and how often they receive deliveries. That sense of control, paired with consistently high-quality flowers, has helped build a loyal customer base and a strong word-of-mouth growth.
While its international expansion has seen mixed traction, following a successful launch in Germany alongside slower progress in markets like the Netherlands and California, the core business remains resilient. With a clear brand identity and a focus on delivering small, repeat moments of joy, Freddie's Flowers continues to carve out a distinctive place in the UK's floral market, with plenty of room to keep growing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2021
$60m
LATE VC
Nov 2020
$4.9m
EARLY VC
Total funding: $64.9m
Company benefits
- Training and development support
- Cycle to work scheme
- Health and Wellbeing sessions with The Mind Clinic
- Cut-price flowers for all
- Delicious lunches once a week in the Battersea office
- Lots of organic fruit and tasty snacks
Company HQ
Nine Elms, London, UK
Leadership
Freddie Garland
(Founder)Prior to founding Freddie's Flowers in 2014, Freddie was the Head of Direct Sales at Abel and Cole for 3 years.
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