Senior Director of Customer Success, Super Annotate
$160-200k
+ Stock options
2-3 days a week in office
Annotation platform for training AI
Posted today
Annotation platform for training AI
201-500 employees
Posted today
$160-200k
+ Stock options
2-3 days a week in office
201-500 employees
Company mission
To accelerate the pace of AI innovation to create a smarter, safer, and more sustainable world.
Role
Who you are
- The ideal candidate is a strong leader with a customer-first mindset, exceptional communication skills, and a proven track record of building scalable success programs for enterprise accounts in B2B SaaS organizations
- 8+ years of experience in Customer Success, Account Management, or related functions, with 3+ years in a senior leadership role
- Experience in B2B SaaS, preferably in AI/ML or developer-focused platforms
- Deep understanding of the AI/ML, Cloud, and Data ecosystem
- Strong understanding of Generative AI ecosystem and ML Platforms
- Strong ability to prospect into existing accounts, understand organizational structures, and identify areas for growth
- Strong cross-functional collaboration skills with experience influencing at all levels of an organization
- Excellent communication, storytelling, and executive presentation skills
- Proven ability to scale teams, develop repeatable processes, and deliver measurable customer impact
- Bachelor's degree in Engineering, Computer Science, or a related field is a plus; MBA or advanced degree is also plus
- Nice to Have: Based in the Bay Area with the ability to work from the office 2-3 times per week. For candidates outside the area, monthly travel to the office is expected
What the job involves
- This is a critical leadership role, responsible for scaling and evolving our customer success strategy, building a high-performing team, and delivering exceptional value to our enterprise software customers across cutting-edge AI domains—including large language models (LLM), computer vision (CV), and natural language processing (NLP)
- You will report directly to the executive team and partner cross-functionally with Product, Sales, Marketing, and Engineering to ensure our enterprise customers achieve their desired outcomes with SuperAnnotate
- Define and execute the company’s Customer Success strategy in alignment with company goals, driving customer adoption, retention, and expansion
- Serve as a strategic advisor to key customers and executive stakeholders, ensuring they derive maximum value from SuperAnnotate's solutions
- Grow and expand existing accounts by deeply understanding customer pains, customer org structures, and our product
- Collaborate with Sales, Product, and Marketing to drive customer onboarding, training, renewals, and expansion efforts
- Develop and standardize key success metrics and use data to continuously improve performance
- Design and implement scalable customer programs such as QBRs, standardized onboarding, customer advisory boards, and others
- Build, lead, and mentor a high-performing team of US Based Customer Success Managers and related roles
- Act as the voice of the customer, influencing product roadmap and company strategy
- Own forecasting and reporting on customer health, churn risk, and growth opportunities to the leadership team
Our take
Data annotation – labelling data so that machines can understand it – is a vital process in supervised machine learning. However, the intelligent annotation of data can be a time-consuming activity, and is complicated for data in image or video format. SuperAnnotate supplies a platform to annotate, version, and manage ground truth data for AI quickly and effectively, accelerating AI pipelines and the machine learning process.
SuperAnnotate, founded in 2018, boasts the fastest annotation toolset for training AI. As well as working with text data, the platform annotates images and videos at speed through the company’s computer vision technology. It offers multi-level, comprehensive quality management to ensure its clients build the best and most true training data, and the process can be employed at scale with impressive affordability for a product in this market.
And it's making waves with some serious names on its client like, including LG and IBM. Backed by various rounds of funding too, the company is gearing up to accelerate its growth as a key player in enterprise generative AI (GenAI) dataset creation, management, and orchestration,
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance and wellness
- Stock options
- Professional and personal development
- Team Events
- Referral program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Vahan Petrosyan
(Co-Founder & CEO)Earned a PhD in Machine Learning from the KTH Royal Institute of Technology. Co-founded SuperAnnotate in 2018, serving as CTO until 2023 when they became CEO.
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