Renewals Deal Desk Analyst, AuditBoard

• 3+ years of prior experience in a deal desk, order management, or billing role
• Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes
• Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities
• Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems
• Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines

Desirable

• AuditBoard is currently seeking a driven and enthusiastic Renewals Deal Desk Analyst to become part of our expanding Order Management team
• The primary objective of this role is to ensure the enforcement of company renewal policies by verifying the accuracy of renewals orders/contracts, ensuring adherence to clean order protocols, inputting and maintaining order and contract data into our record-keeping systems, and assisting the renewals team with contract questions, policy guidance, and combined deals
• In addition to primary responsibilities, this position offers a fantastic opportunity to aid in developing and implementing procedures, reporting, and system features that will boost business outcomes and elevate our organization to new heights
• Come and join us to develop your career and have a great time in a challenging and rewarding environment!
• Execute and enforce company renewal booking policies
• Verify order and contract details for accuracy and completeness
• Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders
• Provide knowledgeable and efficient support on renewal-related inquiries
• Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences
• Assist with the coordination and contracting of combined deals, concessions, and product swaps
• Generate, maintain, and analyze renewal order metrics reporting