Senior Content Designer, Cisco Meraki
$117.8-214.1k
Cloud-based network platform
Job no longer available
Cloud-based network platform
1001+ employees
Job no longer available
$117.8-214.1k
1001+ employees
Company mission
To simplify technology so passionate people can focus on their mission.
Role
Who you are
- 6+ years of professional experience in conversation design, content design, UX content strategy or UX writing working in cross-functional teams from strategy to delivery
- Experience in designing conversational interfaces for chatbots, agents, copilots, voice assistants or related work. Familiarity with LLMs and their applications
- Strong systems thinking and the ability to apply content design across a large ecosystem
- Experience in the creation, rollout, and adoption of modular content systems focused on personalization and segmentation needs
- The ability to develop and present narratives, create strong partnerships, and build support for the team
- Knowledge of the networking domain experience in a related product or field, is a plus
- Experience working on technically complex B2B enterprise or B2C products
- A proven track record of shipping large scale products
- Ability to see the bigger picture, while zooming in to rationalize and perfect the nuanced details
- Made complex problems and workflows feel simple and approachable
- Balanced strategic research and discovery with shipping often
- Persuasive storytelling and strong communication skills
What the job involves
- As a Content Designer your expertise will propel you to work through ambiguous challenges with up-and-coming technologies, using language to help clearly communicate, amplify our products abilities, and deliver customer value through time savings and unique only Cisco insights
- In this role, you’ll play a critical role in shaping the future of multimodal conversation design across our various customer touch points, working closely with research, product, engineering and marketing teams. You will be responsible for conceptualizing, illustrating, building, and delivering innovative conversational and natural language interaction frameworks. You should be a self-motivated problem solver with impeccable communication skills. Your work will seek to understand how language is perceived by the customer, and how we can use it to help our customers be successful
- Design multimodal conversational experiences that are intuitive, engaging, and aligned with business objectives and technical capabilities
- Work across platform and across organizations to ensure that language is used consistently across customer touchpoints
- Lead the development of content plans in conjunction with product roadmaps
- Contribute to the team’s overall understanding of our products and user behavior, specifically from a narrative perspective
- Advocate for the Cisco Networking & Meraki brand, voice and tone across the products, working in close partnership with Marketing and Brand teams
- Is hands on with writing and editing copy through strategic planning to delivery of day-to-day deliverables, including creative briefs, copydecks, and content audits
- Partner closely with designers and researchers to ensure a usable, easily understandable digital product that is simple to use. Continuously experiment and gather insights to refine conversation design and improve user experience
- Earn trust with cross-function partners by seeking out their points of view, collaborating regularly and invite them into research and co-creation with the team and customers. Advocate for prioritization of design-centered product enhancements grounded in research and analysis
- Think beyond your team's goals and consider how your work affects others and how you can influence other teams’ work
- Influence the strategic vision and design of large, complex initiatives for a product, program or strategic effort of considerable size and scope
- Translate what may start as ambiguous business needs into clear customer-focused solutions
- Stay up-to-date with industry trends and advancements to LLMs to inform conversation design decisions
Our take
Cisco Meraki, formed from the acquisition of Meraki by Cisco in 2012, is an industry-leading cloud-managed IT company. Its technology provides unified management of mobile devices, Macs, PCs, and entire networks, all from a centralised dashboard.
Originally founded in 2006, Meraki's transformation to Cisco Meraki allowed it to reach more than 2 million active networks, and over 7 million devices globally, on top of gaining the strength of Cisco’s resources. The company has kept pace with the rise of hybrid workforces and multi-cloud environments with its Secure Access Service Edge (SASE) offering, which bridges networking and security so that workers have seamless, secure access wherever they are working from.
Operating in a growing industry, there is plenty of opportunity for Cisco Meraki to expand its operations, and to further develop its offerings. The company supports a range of clients, encompassing roughly 75% of Fortune 500 companies, and including names such as Audi, Applebee's, and Colliers International.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2012
$40m
SERIES D
Feb 2011
$15m
SERIES C
Total funding: $80m
Company HQ
Mission Bay, San Francisco, CA
Leadership
Brett Hull
(Head of Engineering (Not Founder))Previously Research Associate and Postdoctoral Associate at MIT and Software Development Intern at Lawrence Livermore National Laboratory.
Share this job