Implementation Relationship Manager, London Stock Exchange
French Speaker
+ Bonus
3+ days a week in office (Canada Square, London)
Stock exchange in the City of London
Be an early applicant
Stock exchange in the City of London
501-1000 employees
Be an early applicant
+ Bonus
3+ days a week in office (Canada Square, London)
501-1000 employees
Company mission
To make things happen, out there in the real world, where it matters.
Role
Who you are
- Native or bilingual proficiency in French
- Highly proficient in English
- Excellent customer facing skills, understanding of the customer’s requirements and communicate at their level
- A Growth Mindset and open to new process and different ways of working
- Is pro-active and can demonstrate initiative and able to seek out information from the customer and colleagues
- Willingly puts in the effort to ensure activities are completed to schedule and with the desired quality
- Is collaborative and has an ability to handle client objections to achieve key objectives
- Has the ability to use all available resources and tools to investigate and address customer implementation issues
- Can maintain a professional approach during periods of high activity without close supervision
- Can form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service
- Highly organized, with attention to detail
- Ability to pick up and understand processes quickly
- Ability to prioritize and implement tasks during peak periods and in a pressurized environment
- Proficient in market data and the FinTech industry
- Has in-depth knowledge of LSEG product suite and networking technology
- Experienced negotiator and influencer
What the job involves
- Be the key driver for building customer relationships and inspire change as an Implementation Relationship Manager (IRM)!
- The Implementation Relationship Manager leads the technical relationship and implementation with customers that includes new installations and changes
- It will apply Technical Order Management along with project management skills to communicate and co-ordinate agreed activities to ensure that they are delivered on time and to a high quality
- Additionally, the role will entail regular reviews with the customer on the technical health status of LSEG products in scope and provide the customer with the details on upcoming upgrade and implementation programmes that will need to be planned for
- Engaging closely with account managers, Customer Success Managers, Product and Proposition teams as part of a wider customer engagement on a regular basis
- It is encouraged that the IRM has the confidence to meet with customers either virtually or in person
- Lead the technical relationship for implementations and product changes
- Build and maintain positive relationships with key technical contacts in named accounts
- Drive the end-to-end implementation change for products, both LSEG and client initiated
- Understand the impact that proposed product and system changes will have on customer systems and foster a feedback process to the internal teams
- Identify all customer readiness activities for assigned projects and act as the customer-facing contact
- Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any areas that require attention
- Coordinate the implementation for a given customer
- Coordinate all internal partners and resources to achieve the objective of the implementation
- Participate in collaborator meetings. There may be a requirement to chair these on occasions!
- Ensure internal process is followed and keep systems record and key data up to date
- Understand the customer’s business and overall technical strategy including relevant data consumption strategy to be able to deliver the best options
- Hold meetings both internal and external when required, either proactively or event triggered. These could be to C-Level
- Drive customer readiness and be the Technical Lead for the customer
Salary benchmarks
Our take
The London Stock Exchange is one of the world’s oldest stock exchanges, with a history dating back over 300 years. It operates as a part of LSEG (London Stock Exchange Group), one of the world’s leading providers of financial markets infrastructure, as a marketplace to enable stock brokers and traders to buy and sell stocks, bonds, and other securities.
The London Stock Exchange has lived through a stream of innovations; from telegraph and telephone, to the Market Price Display System, automatic trade matching, and the digitisation of issuer services. In 2019 it acquired Refinitiv, a financial information company, and in doing so became a global financial news and data business.
Most recently, the London Stock Exchange has made moves to support the evolution of private markets, and further build its presence in this space. It partnered with Floww, a platform that connects investors with private companies, with aims to launch a private primary capital raising facility, as well as explore new technologies and secondary market options for the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2019
$24.9m
LATE VC
Feb 2018
$24.9m
LATE VC
Total funding: $49.8m
Company benefits
- Hybrid working options
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
Company values
- Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential
Company HQ
City of London, London, UK
Articles
Leadership
David Schwimmer
(CEO, not founder)Was Managing Director at Goldman Sachs for 20 years.
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