Senior Site Reliability Engineer, Guidewire
Guidewire Cloud Platform, Application
Back-end software for P&C insurance
Open for applications
Back-end software for P&C insurance
1001+ employees
Open for applications
1001+ employees
Company mission
To constantly improve, so insurance companies can successfully respond to customer needs in a world where technology and risk are changing dramatically.
Role
Who you are
- Proven experience as a Senior SRE or similar role, with a track record of improving system reliability
- Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions
- Excellent collaboration and communication abilities to work cross-functionally and clearly document processes
- Experience with automation, monitoring, and performance optimization tools and techniques
- Dedication to maximizing uptime, scalability, and delivering an exceptional end-user experience
- A passion for technology and a strong desire to continuously learn and grow your skills
- Alignment with Guidewire's mission to leverage technology to help protect and support others
- Proven experience designing and deploying SLI’s, SLO’s, and Error Budgets
- Proven experience leveraging application performance monitoring (APM) and telemetry tools to ensure we maintain expected service levels for our applications
- Proven experience triaging and debugging distributed systems on cloud infrastructure
- Proven experience in designing and engineering CICD pipelines within K8S and legacy ecosystems
- Proven experience in designing and engineering monitors, dashboards, and synthetic transactions in Datadog
- Proven experience in building, deploying, and running scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches
- Proven experience in managing infrastructure config at scale using multiple approaches and/or tools such as GitOps, Puppet, or Ansible
- Good understanding of AWS cloud networking and security with hands-on experience remediating infrastructure vulnerabilities at scale
- Proficiency with Linux system administration and the ability to program/script using Python, Go, Java, shell, or equivalent
- SRE Certified in multiple categories
Desirable
- AWS Certified in multiple categories
- Proficiency with SQL, database administration, data pipelines, performance tuning, and schema design
- Proficiency with multiple pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, and GitHub Actions
- Familiarity with open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc
What the job involves
- We are searching for a Senior Site Reliability Engineer hungry for a rare chance to transform insurance with the industry's leading cloud platform
- As a member of the SRE-Application team, you'll be responsible for building and evolving our SRE practice for the application running on our Guidewire Cloud Platform
- This is an opportunity to apply your expertise in automation, software engineering, and operational discipline to ensure our cloud-based solutions' reliability, performance, and scalability
- Collaborate with development teams to troubleshoot and solve problems, reducing customer impact
- Develop automated runbooks and implement measures to handle issues proactively
- Apply sound engineering principles and mature automation to our operating environments
- Monitor, maintain, and enhance the reliability and performance of applications on our Guidewire Cloud Platform
- Leverage your automation and software engineering expertise to optimize systems and eliminate toil
- Document and examine incidents to improve processes and prevent future occurrences continuously
- Stay up-to-date with the latest industry trends, tools, and best practices in site reliability engineering
- Contribute to a culture of innovation, learning, and continuous improvement
- Participate in on-call rotations to ensure the availability and reliability of our services
- This position requires participation in mandatory on-call rotations to ensure the availability and reliability of our services. This includes responding to incidents and alerts outside of regular business hours, on weekends, and during holidays, as per the established on-call schedule. Candidates must be willing and able to fulfill this critical responsibility
Our take
Insurance is an age-old industry rooted in ancient technology. Despite the substantial power and revenue of these companies, their backend systems have become outdated, leading to rising relative costs. The challenge of modernizing such entrenched systems has been a significant hurdle for many insurers.
Guidewire is at the forefront of transforming Property and Casualty insurance by offering cutting-edge software solutions delivered via the cloud. The company is dedicated to evolving its offerings through close collaboration with its extensive customer base. This intimate engagement helps Guideire refine and enhance its cloud solutions to better meet the needs of it sclients.
Despite its successes in facilitating the cloud transition, the future may see the emergence of insurance providers built on entirely different infrastructures. Guidewire's ability to adapt and leverage its expertise and adapt will be crucial for maintaining its role as a leading technology provider.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2008
$0.8m
SERIES C
Sep 2007
$24m
SERIES C
Total funding: $24.8m
Company values
- Integrity: We build and maintain honest, candid, and caring relationships with clients, potential customers, partners, investors, and of course, each other!
- Rationality: All we do is supported by factual evidence—whether it’s building awesome products, making decisions, or communicating with each other
- Collegiality: We’re in it together—so we’re all equal. We work in professional harmony, with respect, without arrogance, and as part of a structure where responsibility is shared and owned by all of us
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
Mike Rosenbaum
(CEO, not founder)Prior to Guidewire, they led Product Management and Go-To-Market Strategy for core CRM products at Salesforce and served in the US Navy as a Submarine Officer.
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