Support Specialist, Strive Health
Hourly Rate: $24.25 - $28.00
More information about location
Kidney care company
Be an early applicant
Kidney care company
501-1000 employees
Be an early applicant
Hourly Rate: $24.25 - $28.00
More information about location
501-1000 employees
Company mission
To deliver compassionate kidney care the way it should be done.
Role
Who you are
- You should possess excellent communication skills, technical proficiency, and a strong commitment to customer satisfaction
- 2+ years combined of related education, certification, or work experience
- Internet Connectivity - Min Speeds: 20Mbps Down & /5.0Mbps Up, Latency <50 ms
Desirable
- Solid understanding of Windows and macOS operating systems
- Familiarity with common office software applications such as Microsoft Office
- Excellent customer service skills, with the ability to communicate technical information to non-technical customers
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
What the job involves
- As a Support Specialist, you will provide efficient and effective support by diagnosing, troubleshooting, and resolving problems to ensure smooth operations and minimize downtime
- Serve as initial point of contact for end-users seeking technical assistance via tickets, phone, or email
- Respond to customer inquiries and technical issues within the defined SLA
- Utilize Knowledge Base articles to resolve issues in real time
- Get clarifying information for tickets that need to be escalated to more senior staff
- Assist end users in setting up and configuring laptops and phones
- Identify documentation that needs to be updated and make necessary recommendations to make documentation clearer
- Manage and prioritize support tickets to ensure timely resolution of customer issues
- Continuously improve processes and procedures related to technical support
- Assist in the inventory management of IT equipment
Our take
With healthcare expenses notoriously high in the US, patients seek quality care that is cost-effective. This a challenge Strive Health is tackling head-on, aiming to provide affordable, value-based care that yields better patient outcomes and lower bills for patients with kidney disease.
Strive has built an integrated care delivery system for patients diagnosed with chronic or end-stage kidney disease. By employing machine learning algorithms to interpret patient data and predict disease progression, the company delivers targeted interventions that are both cheaper and more effective than current methods of detection and treatment.
Having raised a high degree of funding, Strive Health's trajectory appears promising. The company is investing in expanding its technological capabilities and deepening its partnership network of health insurance companies and kidney specialists, as well as venturing into new markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2023
$166m
SERIES C
Mar 2021
$140m
SERIES B
Total funding: $306m
Company benefits
- Medical, Dental and Vision Insurance
- Life Insurance
- Short and Long-term Disability
- 401k employer match
- Unlimited access to certified financial professionals through Origin Financial
- Access to Calm, Headspace and 2 comprehensive employee assistance programs
- Annual Wellbeing Days
- Enjoy paid holidays, sick time, volunteer time, generous vacation and several leave options including birth-giving, sabbatical and living donor leaves
- Strive partners with Carrot Fertility to provide best-in-class reproductive and adoption support for our Strivers' diverse families
- Annual professional development reimbursements to pursue classes, certifications or conferences of interest
- 10% tuition discount is available through the CSU Global Campus
Company values
- Care: We care for our patients, ourselves, and each other. We communicate openly and act with compassion and respect
- Excellence: We strive for excellence and are accountable for results. We speak up and step forward when we see opportunity
- Fun: We celebrate successes as a team. We find joy in the everyday and celebrate our individuality
- Tenacity: We navigate change and overcome obstacles with grit and determination. We're committed to the hard work it will take to transform kidney care
- Innovation: We drive superior outcomes by pushing the status quo. In a complicated industry, we take calculated risks and never stop learning
Company HQ
Central Business District, Denver, CO
Articles
Leadership
Chris Riopelle
(CEO)Previously the COO at LaVie Rehab and the CEO at NorthStar Anesthesia. Also served as Senior Vice President at DaVita.
Salary benchmarks
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