Technical Account Manager, Gravitee.io
$160-190k
+ 10% variable incentive; our typical hiring range is $160k - $175k base. + Stock option plan
More information about location
2-5 days a week in office
API management platform for APIs, Events and Agents
Be an early applicant
API management platform for APIs, Events and Agents
101-200 employees
Be an early applicant
$160-190k
+ 10% variable incentive; our typical hiring range is $160k - $175k base. + Stock option plan
More information about location
2-5 days a week in office
101-200 employees
Company mission
To unify sync and async, easily and securely.
Role
Who you are
- 5+ years of experience working with customers of varying sizes
- Experience in Professional Services functions within a fast‑paced software or SaaS environment
- A strong desire to solve complex technical problems with minimal day‑to‑day supervision
- Excellent communication skills, with the ability to clearly and concisely explain complex technical concepts
- Prior experience administering or interacting with Access Management platforms (API management experience is a strong plus)
- Willingness and ability to travel as required
Desirable
- Experience with container technologies such as Docker and Kubernetes
- Software development experience in one or more programming languages (e.g., Java or Python)
- Customer Facing experience
- Experience working in a startup or scale‑up environment
What the job involves
- We are currently recruiting for an experienced Technical Account Manager (TAM) to join our growing business in North America
- In this role, you will help craft and execute technical strategies to drive customer adoption and usage of the Gravitee Platform across globally based enterprises
- The Technical Account Manager serves as the technical champion for assigned customers
- Your technical expertise and customer‑facing skills will enable you to effectively represent Gravitee within customer environments
- The close relationships you build will allow you to understand your customers’ business, operational, and technical needs and challenges
- This role offers the opportunity to proactively help enterprises accelerate their digital transformation initiatives
- You will report directly to the Senior Director of Solutions Architecture
- Your daily to-do list will feature some or all of the following, but is not limited to:
- Support customers during onboarding, including architecture design, product configuration, and use‑case implementation
- Effectively manage and track top‑tier customer projects, including issue resolution and escalation on behalf of Product and Services teams
- Maintain consistent communication with customers and serve as their trusted technical advisor and long‑term partner
- Establish and articulate business value, helping customers achieve defined goals and ROI from the Gravitee platform
- Help existing customers understand the Gravitee value proposition while identifying post‑sales challenges and turning them into growth opportunities
- Understand, document, and advocate for customer use cases, architectures, and technical roadmaps
- Champion customer needs internally, collaborating with Engineering and Product Management on feature requests and roadmap alignment
- Support other Gravitee teams through demonstrations, content creation, and marketing activities that drive platform adoption
Our take
APIs are key to digital transformation, enabling faster connections and greater agility for businesses. However, managing hundreds of APIs at once can be a major challenge for large organizations. Gravitee.io is one of the companies addressing this need, entering a market expected to exceed $200B in the coming years.
Gravitee.io is tapping into a rapidly growing space, following the success of companies like Mulesoft, which was acquired by Salesforce, and Plaid, valued at $13B. With nearly 75% of large US organizations looking to expand their use of APIs, the demand for effective API management is clear.
With strong funding and the market's growth, Gravitee.io is well-positioned to make an impact. As more businesses rely on APIs, the company is gearing up to help organizations streamline and manage their complex tech ecosystems.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Employee endorsements
Growing fast
"Gravitee is growing really fast. The platform is open source and people are always keen to help/support each other. People in the company are..."
Company benefits
- Home Office Setup Support - Get up to €/$/£350 to kit out your perfect remote workspace.
- Co-working Allowance - Employees receive a monthly co-working allowance of €/$/£80 to work from inspiring spaces.
- Monthly Travel to London Hub - European team members can travel to our London Hub monthly to collaborate and connect with their teams in person.
- Time off - 25 days holiday/in addition to in-country national holidays.
- Mental Health Days - 3 days a year just for you because your well-being matters.
- Healthcare Plans - Opt into your local healthcare scheme from day one.
- Volunteering Days - 2 x paid days each year to give back to causes you care about.
- PerkBox Access - Enjoy exclusive discounts, wellbeing perks, and more.
- Professional Development Stipend - £/$/€1,000 annually to improve your skills and fuel your growth.
- New Starter Lunch Allowance - €/$/£25 a month for your first 3 months; lunch is on us while you settle in.
- Enhanced Parental Leave - Supportive leave policies that go beyond the standard.
- Birthday Day Off - Celebrate you! Take an extra day off around your birthday.
- Annual Company Offsite - Once a year, we bring the entire team together for a company-wide offsite—time to connect, align, and make memories.
- Team Lunches & Events - Regular get-togethers to stay connected and celebrate wins.
Company values
- Passion: Work with excitement - At Gravitee, we value passion and clarity in what drives us—whether mastering your craft or innovating for the future. Let your enthusiasm enhance your expertise and inspire continuous improvement.
- Hold Nothing Back: Go above and beyond - Second place has never been good enough for you. And you love doing what it takes to win. It’s not just about hard work; it's about determination and prioritizing others. It's about pushing yourself, and your team, forward.
- Professionalism: Communicate with respect - We believe in proactive and courteous communication with everyone. Over-communicating is better than under-communicating, ensuring we meet needs with professionalism and care.
Company HQ
London, UK
Articles
Salary benchmarks
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Diversity, Equity & Inclusion at Gravitee.io
- At Gravitee, no employee or applicant, client, colleague or supplier, will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
- Our aim is to ensure that everyone who works here has an equal opportunity to develop a successful career, where everyone is treated with respect and dignity and decisions in the workplace are made free from the effects of bias and prejudice. We are committed to treating all of our clients, visitors and research participants respectfully, fairly and equally.
- At Gravitee we treat all our staff equally and fairly, with the utmost respect and understanding of individual and personal circumstances. We actively identify opportunities for everyone to pursue and thrive in our workforce, being essential for building an innovative and inclusive future. We encourage and support women working and learning, as well as promoting progression opportunities, acknowledging their minority in our industry. Not only does it help narrow the gender pay gap having a diverse STEM workforce, but it also prevents biases in the products and services that Gravitee designs.
- For more about our policies click here: https://www.gravitee.io/about/diversity-equity-and-inclusion
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