People Generalist, Extend
$120k
+ Stock in an early-stage startup
Warranty and protection plan services
Open for applications
Warranty and protection plan services
201-500 employees
Open for applications
$120k
+ Stock in an early-stage startup
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- This role requires someone who is proactive, solutions-oriented and passionate about creative solutions and impactful employee experiences
- Equally important is the ability to work cross-functionally across the company and balance employee considerations with business priorities
- This position requires hands-on tactical work and client service as well as strategic advice and leadership coaching
- Strong experience in multiple human resources disciplines is necessary coupled with business acumen and judgment
- If you thrive in a dynamic, fast-paced environment, want to be part of a fun and hardworking team and have a passion for connecting People programs with business success, we’d love to hear from you!
- At least 5 years of directly applicable experience in Human Resources as a business partner, consultant or generalist
- Ideally, experience working in a high volume, fast-paced start-up or large organization environment
- Resilience, flexibility and the ability to work quickly and effectively cross-functionally
- Resourceful and curious to solve problems that you have not encountered before - a strong, fast, and adaptable learner
- Excellent judgment and superior emotional intelligence
- Exceptional communication skills (written and verbal)
- Proven track record of working with, coaching, and influencing senior leaders
- Prior experience managing the planning, development, implementation, and administration of People Team Programs
- Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, diversity, performance management, and federal and state employment laws
- Bachelor's degree required with a preference for an advanced degree in Human Resources, Business, Management, Psychology, or other related fields of study
What the job involves
- As a People Generalist at Extend, you will play a lead role with respect to all internal communications and design People programs that drive performance and foster a strong organizational culture
- You’ll act as both a strategic advisor to employees and be involved in the day-to-day People operations of a fast-paced and fun tech company
- You will work on a wide array of People matters, including communications, talent management, recruiting, learning and development
- Lead the development and execution of Extend’s internal communication calendar and strategies related to key People programs, ensuring employees across all levels are informed, engaged and aligned with changes to policies, procedures, upcoming news, and key initiatives
- In partnership with leadership and the People team, create and manage content for internal channels (emails, Slack, All Hands, manager meetings, etc.) to ensure clear, engaging and consistent messaging and alignment companywide
- Manage all communication efforts and proactively address potential communication challenges
- Support day-to-day People functions, including onboarding, employee engagement, performance management, and offboarding processes
- Serve as a liaison for managers to kick off recruitment efforts and ensure adherence to external branding and process best practices
- Provide guidance on performance management, employee relations, and talent development to ensure fair, consistent, and effective practices, as well as positively impact teams and the company more broadly
- Continuously analyze and recommend solutions on People Team processes. In particular, proactively identify issues and solutions to continuously improve People infrastructure, policies, and processes
- Work closely with managers and employees to improve work relationships, build morale, and increase productivity and retention, embracing corporate values and culture to support continued growth and success
- Maintain People records and required compliance documentation
- Cross-functionally collaborate with teams and executives to plan, implement and execute successful on-site(s)
- Oversee all learning and development programming (including Mento and LinkedIn Learning, among others)
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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