Customer Success, AlertMedia
Northern Europe
Offers Company-Wide Bonus program
More information about location
Emergency communication provider
Be an early applicant
Emergency communication provider
201-500 employees
Be an early applicant
Offers Company-Wide Bonus program
More information about location
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- 3+ years’ experience as a Customer Success Manager or Implementation Manager
- Desire to work with demanding, multi-national customers
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Strong project management and organizational skills with the ability to manage multiple customer accounts simultaneously
- Strong analytical, negotiation, and creative problem-solving skills
- Salesforce & MS Excel required, Gainsight is a plus
- The Customer Success Manager will be based in Ireland
What the job involves
- Our Customer Success Manager, Northern Europe takes ownership of AlertMedia’s customer relationships, which we value above all else
- They will work with our customers in this region to learn their goals, implement them and set them up for success, and drive ongoing customer health and growth through motions like Quarterly Business Reviews
- Develop and maintain strong relationships with customers to understand their goals and challenges
- Lead and manage the onboarding process for new customers, ensuring smooth implementation of our product from start to finish
- Provide product training and documentation to new users to ensure successful adoption
- Conduct regular check-ins, business reviews, and provide strategic advice on best practices to maximize customer success
- Work closely with the product and engineering teams to provide feedback and influence product development based on customer insights
- Support sales initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
- Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
- Diligently manage Gainsight and Salesforce data to effectively manage your book of business
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
In 2021, AlertMedia signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets. This will ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company values
- Humans not robots
- Customers always come first
- Work better together
- Simplicity is their strength
- Reputation is priceless
- Hard work pays off
Company HQ
Bouldin Creek, Austin, TX
Articles
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
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