Partner Success Analyst, Exoticca
Travel tour and package provider
Open for applications
Travel tour and package provider
201-500 employees
Open for applications
201-500 employees
Company mission
Exoticca's mission is to make people's dream trips come true.
Role
Who you are
- Experience in the tourism sector or managing relationships with Destination Management Companies (DMCs) is desirable but not essential
- Previous experience in a travel SaaS is highly desirable
- Advanced proficiency in Excel and familiarity with Business Intelligence tools such as Looker, Power BI, or Salesforce
- Proven ability to manage multiple projects and deadlines in a fast-paced environment
What the job involves
- We’re actively seeking a Partner Success Analyst to continuously deliver value to our Travel Partners in our different destinations. An ideal candidate is highly strategic, ambitious, customer & detail oriented, and able to effectively influence both within the organization and with our external partners
- Support the team in building trusted relationships with key stakeholders within our Travel Partner organizations to maximize back office platform usage
- Identify the key platform developments according to the Partner’s feedback, and support on their prioritization
- Create and update trainings, tutorials and documentation for our Travel Partners
- Find new competitive & growth opportunities
- Diligently participate in and perform continuous ad-hoc sessions, trainings and tasks as required by our Travel Partners. By having a comprehensive understanding of Partners’ operational challenges, you will increase their engagement by supporting them with solutions
- Drive escalation of Travel Partner issues, coordinate key resources in the process, and assist with client issues through resolution
- Work closely with the Travel Operations & Travel Product teams to guarantee the best and most efficient service to our Partners
- Propose and design new processes in order to standardize and consistently improve our service level
- Build KPIs and run analysis to track quality and performance
Our take
Booking travel tours and package holidays in exotic locations lead many people to seek logistics help from travel agents. However, the complexity of these packages often means there is little variety available at local branches with extremely high prices, raising the question as to why there is not a more modern and innovative solution available online.
Exoticca provides an online platform for the booking of holiday packages and tours, with a focus on curating luxury destinations that are chosen by travel experts and provided at heavy discounts negotiated through airlines and hotels. The company also aims to provide a frictionless end-to-end travel experience by covering insurance, ABTA and ATOL guarantees, free cancellation, and COVID-19 protection. After renewed funding in 2022, Exoticca has also expanded into B2B verticals, selling software to traditional travel agencies, and is steadily expanding into North and Latin America through its Miami office.
Online travel agents have been around since the dawn of the internet, but Exoticca stands out with its focus on providing curated packages by travel enthusiasts at exclusive locations. Furthermore, the company’s emphasis on convenience and inclusivity ensures that every formality is handled, removing the complexity of travel packages and tours to open the market to a wider audience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$65.1m
SERIES D
Jul 2021
$27.4m
SERIES C
Total funding: $117.6m
Company benefits
- Flexible compensation management for diet, transportation, private health insurance with Cobee
- Hybrid work model: you can work from home and the office at your convenience. Offices in the heart of Barcelona (right next to Plaça Catalunya)
- Permanent contract from the start
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you
- Unlimited coffee, team lunches, English lessons, quarterly activities, biannual parties
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Jesus Rodriguez Fernandez
(President)Experience as Assistant General Manager for Karisma Tours from 2007 to 2011. Tour Operation Manage for Privalia Travel from 2011 to 2013.
Salary benchmarks
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