Enterprise Customer Success Manager, Collibra
Federal
$116-145k
+equity, bonus potential, and commission
Data intelligence cloud
Job no longer available
Data intelligence cloud
1001+ employees
Job no longer available
$116-145k
+equity, bonus potential, and commission
1001+ employees
Company mission
To change how organizations use data, so that they can change the world.
Role
Who you are
- 5-10 years of customer facing experience managing SaaS contracts with Federal Government accounts
- Have an active security clearance or are eligible to be granted a security clearance
- Public Sector customer facing experience (Federal preferred)
- Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell; consistently achieving or overachieving your retention and renewal quota
- Experience supporting a high volume of accounts and identifying and improving gaps in driving adoption
- Have proven ability to engage both high and wide in accounts and can engage effectively with C-level and business line executives
- Experience partnering with, or supporting Federal Systems Integrators
- Working knowledge of Federal compliance authorizations, such as FedRAMP
- A bachelor’s degree or equivalent related working experience is required
- Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil
- Capable of building meaningful partnerships with our Public Sector Customers and being at the forefront of understanding the value Collibra can provide to government organizations and workforces
- Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
- Able to positively influence internal and external stakeholders through strong interpersonal skills
- Able to articulate the importance and value of Collibra to Business and IT executives
- Willing to travel up to 50%
- Known for your integrity and commitment to the customer
- Composed, resourceful, and focused in high-growth environments
- Adaptive, accountable, and execution-oriented
- A precise communicator and persuasive negotiator
What the job involves
- Make an impact at Collibra by fueling Collibra's growth in your assigned US Federal territory and be the guiding force behind bringing Collibra's value and vision to customers
- As part of our dedicated Public Sector team, you will use your deep knowledge in the Public Sector and Federal vertical market to establish trusted and credible relationships, build Collibra’s brand and awareness around our solution, and serve as a Data Intelligence advisor throughout the customer journey, driving demand, adoption and expansion for Collibra solutions within your Federal territory
- Collaborating with our customers to build and execute Mutual Success Plans driving adoption and growth and executive engagement to gain Collibra sponsorship
- Identifying mission critical needs of our customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services, coaching and partners
- Partnering closely with Account Executives other internal stakeholders to provide input into account planning and drive growth and expansion of existing accounts
- Building and developing relationships with customers, partners and peers in a consultative process
- Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations
- Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs and be certified to pitch Collibra
- Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers and begin introducing adoption plans with your customer
- Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews and identified opportunities for adoption and growth within all of your accounts
Our take
Collibra wants to help firms understand data governance. As companies gather ever more data, Collibra helps them understand what data they have, who has access to it and how to move it through a workflow of data analysis tools.
Historically, large corporations have not thought much about the data they collect and how to use it. In this day and age, however, data is super valuable, so everyone wants to make the most of it, which has made businesses turn to products such as Collibra's. The company has secured many big-name clients, including T-Mobile, Lloyds Banking, and Equifax.
The company's growth has been helped by increasing data privacy legislation like GDPR, which means companies have a legal obligation to be in control of the data they're collecting and giving their employees access to. In 2022, the company was named an Innovation Summit Honoree by the Bank of America’s annual Technology Innovation Summit. It has continued to add new features and integrations to maintain its offering's premium status, including a new data marketplace, which provides a shopping-like experience from which users can access a company’s internal datasets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2021
$250m
SERIES G
Apr 2020
$112.5m
SERIES F
Total funding: $605m
Company benefits
- {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
- {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours.
- {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
- {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
- {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
- {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more.
- When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Financial District, New York, NY
Leadership
Felix Van De Maele
(Co-Founder & CEO)Previously studied Computer Science and founded Collibra straight after university.
Pieter De Leenheer
(Co-Founder)CTO at 1upHealth. Started Collibra after completing a PhD in Computer Science. Also held the post of Professor of Computer Science at VU Amsterdam. Board Observer at Zenoptics.
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