Customer Success Specialist, Hunter
EU timezones
€40-50k
Intercom
Notion
Junior and Mid level
Remote from Europe, UK
More information about location
Providing tools to connect professionals
Be an early applicant
Providing tools to connect professionals
1-20 employees
B2BNetworking
Be an early applicant
€40-50k
Intercom
Notion
Junior and Mid level
Remote from Europe, UK
More information about location
1-20 employees
B2BNetworking
Company mission
To give professionals the power to create new connections with the people that matter.
Role
Who you are
- You are tech-savvy and a self-starter. we’ll train you on our system and tools, but you should generally be comfortable with technology
- You have strong verbal and written communication skills. you can guide users in improving their workflow and solving problems
- You maintain patience and empathy when interacting with frustrated customers, and you can think critically to provide practical solutions
- You understand that customer support is a source of feedback to improve a product. you can clearly share insights, feature suggestions, and bugs with the rest of the team
- You’re experienced in remote work and feel comfortable working independently, primarily through async communication
- You’re confident using Intercom (or similar tools), and comfortable working with AI agents as part of your daily workflow
- You have at least 2 year experience with a Customer Support and/or Success position
- Bonus points if you’ve worked with a SaaS product, understand APIs, or have used tools like Intercom, Notion, or Linear
- Bonus points if you care about user experience and enjoy thinking about product/UI details
What the job involves
- Hunter is looking for a Customer Success Specialist to join our fully remote team
- This role is a hybrid between customer support and customer success, focused on helping users get the most value out of Hunter, whether they’re just getting started or scaling their outbound efforts
- You’ll be the go-to person for our users during the CET morning and afternoon hours, resolving support conversations and proactively supporting their journey with Hunter
- You’ll report to the Customer Success Lead and Head of Customer Success, and work alongside a tight-knit team: Juliette, António, Laura, May, Giovanni (Customer Success), and Ana (Account Manager)
- In this role, your goal is to help users get as much value as possible from Hunter. That means handling inbound support, but also proactively reaching out to users who could benefit from guidance, best practices, or onboarding help
- We provide support through Intercom (email + chat). Today, more than 70% of conversations are resolved by AI without needing a human
- Your focus will be on higher-complexity questions, edge cases, sales-related requests, and anything that calls for deeper reasoning or a more personal touch. Because of that, you should be comfortable working alongside AI agents: using them daily, spotting gaps, and helping train or improve them over time
- Support at Hunter is also tightly connected to product. You’ll regularly test features, surface insights, and help shape what we build next. Caring about user experience and having some UI/UX sensitivity is a real plus
- Support is the foundation, but not the full journey
- After an initial period focused on support to get fully familiar with Hunter, our tools, and our users, everyone in Customer Success takes ownership of a specific area. You’ll still do dedicated support hours each day, but you’ll also drive a long-term responsibility
- Help center updates
- AI support agent optimization
- Educational video creation
- Webinars and live product sessions
- Reporting and insights
- Internal knowledge base improvements
- Content creation to support user success at scale
- Support and Success: handle inbound conversations via Intercom (email and chat) and ensure users get fast, clear, and helpful answers
- AI-assisted support:work in a workflow where AI agents handle most requests. step in for complex conversations, troubleshoot edge cases, and contribute to training and improving AI deflection over time
- Product feedback and reporting: track user suggestions in Linear, escalate bugs to our Product team, and make sure users are kept in the loop
- Customer onboarding and retention: identify users who might need help getting started or maximizing their plan, and reach out proactively to guide them
- Upsell opportunities: spot inbound qualified upsell leads (for example for our Data Platform or Enterprise plan) and forward them to the Account Management team
- Internal processes: help improve support by tagging conversations, refreshing saved replies, and keeping our documentation accurate and up to date
- Knowledge sharing: stay on top of product updates and participate in our product webinars every two weeks
- Ownership area after onboarding: after your first support-focused period, take ownership of one of the Customer Success responsibilities listed above, while continuing dedicated support hours daily
Application process
- Successful candidates from the application form will follow this steps:
- Application review + written screening questions
- First interview with our Head of Customer Success
- Technical assessment
- Interview with Customer Success Lead
- Final interview with our CEO
- Offer call for the selected candidate
- We’re genuinely interested in your personal experience, communication style, and problem-solving skills
- For that reason, we ask that you do not use AI-generated content in your application (CV, cover letter, or written responses). We’re looking to understand you - not ChatGPT
Our take
In today's world, finding and connecting with professionals online can often be an all too daunting experience, with so much information on the web, finding the right information isn't always as straightforward as it should be.
Hunter (Hunter.io) is an email verifier tool helping eliminate the difficulties of connecting with professionals, allowing users to find email addresses, names, job titles, social networks, and phone numbers in seconds.
Since its inception in 2015, Hunter has been trusted by over 2M professionals and chosen by leading companies such as Google, IBM, Microsoft, and Adobe to further build their connections within their industries. With a Chrome extension alongside its website, Hunter aims to make it easier to find email addresses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Five weeks of paid vacations per year
- Fully paid setup (including a MacBook Pro, standing desk and ergonomic chair)
- Coworking space membership
- Twice yearly company retreat in Europe
Company HQ
Wilmington, DE
Leadership
Antoine Finkelstein
(Co-Founder)Graduated from Toulouse Business School with a Master in Management, also previously Co-Founded Fimapi.
François Grante
(Co-Founder)Graduated from Toulouse Business School in 2015.
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