Seller Success Specialist, Gametime
$20 (USD) per hour + Equity package
Last-minute ticket platform
Be an early applicant
Last-minute ticket platform
201-500 employees
Be an early applicant
$20 (USD) per hour + Equity package
201-500 employees
Company mission
To build technology that gets people out into the real world together.
Role
Who you are
- The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role
- Proficiency with internet tools and the ability to multitask across multiple sites and systems quickly
- Familiarity with iOS and Android products, platforms, and devices
- Excellent verbal and written communication skills
- Strong problem-solving abilities and the capability to make quick decisions under pressure
- Attentiveness and a customer-first mindset
- Adaptability: Flexible to work weekends, holidays, and variable shifts (6:00 AM to 9:00 PM PST)
- Persistence: Willingness to try new strategies and adapt as needed
- Team Player: Ability to collaborate effectively while maintaining independence in execution
- High school diploma or equivalent
- Confident communication skills (written and verbal)
- Experience with ticketing as a customer (sports, concerts, etc.)
- Knowledge of the sports industry, including leagues such as NBA, MLB, NFL, NHL, MLS, NCAA
Desirable
- Proficiency in Excel or similar data management tools
- Previous experience in a customer-facing or support role
- Interest in the sports/live entertainment space
What the job involves
- The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email
- This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime’s mission to provide an above-and-beyond customer experience
- Efficiently and proactively communicate with sellers via phone and email
- Maintain specific margins on order sourcing while managing order flow
- Respond promptly to orders and internal/external communications requiring attention
- Deliver an above-and-beyond “WOW” GT experience, assisting customers with their purchasing needs
- Serve as a passionate product expert, taking ownership of all seller-related questions
- Build and nurture seller loyalty to foster long-term relationships with Gametime
- Performance Metrics:
- Response time and resolution rates for seller inquiries
- Accuracy in maintaining order margins
- Seller satisfaction scores and feedback
- Successful retention and loyalty-building metrics among sellers
Our take
Gamtime is a last-minute event ticketing platform that aims to stand out from the myriad of other similar apps by allowing customers to buy a ticket after the event has started. The reason for this is that ticket prices for sports often fall dramatically after the game has started, making the most of the easy-to-use, quick-buy app's features.
Though this may only cater to a small percentage of its customers, it exemplifies a certain boundary pushing from the company. This is clearly something that the market supports, given its substantial fundraising from the likes of Bolt Ventures and Maven Ventures. In addition, Gametime’s position as both a seller and buyer marketplace has placed it in a great position as a commentator on live events, collecting valuable data.
With the demand for great-value event tickets likely to continue to grow, Gametime is in a prime position to capitalize on this trend. Although the company only sells tickets for the North American continent, it is seeing huge revenue across the sports, theatre, and music concert markets - and aims to use its funds to further enhance its products and market its app to younger eventgoers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$30m
EARLY VC
Sep 2017
$8.2m
EARLY VC
Total funding: $71.5m
Company benefits
- Health Benefits: Medical, dental, and vision coverage for you and your dependents
- Equity: An ownership stake in the company you'll be helping to build
- Flexible PTO: 'Take what you need' vacation policy (we actually mean it)
- Remote First: Fully remote company
- Remote Work stipend: Monthly stipend to offset the cost of internet and any home office updates
- Paid Parental Leave: Peace of mind for parents to dedicate their time to the care of their new child
- Gametime Credit: Monthly Gametime credit to experience the product for yourself
- Team Celebrations: Company meetups and events in different cities across the US
Company values
- Above & Beyond: We don't settle. You'll find us going the extra mile for our users, our partners, and each other
- One Team, One Dream: We're in it together. We celebrate wins and learn from our failures as a team
- Always be Curious: We challenge the status quo every day and expect that you will, too
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Brad Griffith
(Founder & CEO)Currently Visiting Lecturer at Stanford Graduate School of Business. Previously worked in Growth, iOS Development and Interactive Marketing at Zappedy, and was a Quantitative Researcher at LOLapps.
Share this job
View 4 more jobs at Gametime