Customer Success Manager, Mudflap
Freight
$105-115k
Offers equity
Fuel discounts for truck drivers
Open for applications
Fuel discounts for truck drivers
101-200 employees
Open for applications
$105-115k
Offers equity
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- The ideal candidate brings strong relationship management skills, operational thinking, and a deep understanding of freight workflows, challenges, and customer needs
- 4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles
- Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred
- Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders
- Proven ability to manage complex customer relationships and drive measurable customer outcomes
- Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up
- Data-driven approach to customer management and problem solving
- Excited to help build and scale a new business vertical in a fast-growing environment
- Passion for customer experience, operational excellence, and continuous improvement
What the job involves
- As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up
- This is a highly strategic and customer-facing role for someone who understands the freight industry, thrives in fast-paced environments, and is passionate about creating exceptional customer experiences
- You’ll serve as a trusted partner to freight customers while helping shape the processes, playbooks, and operational foundations that will support long-term growth in this new vertical
- Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle
- Drive customer onboarding, engagement, adoption, and retention within the freight vertical
- Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience
- Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions
- Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows
- Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn
- Advocate for freight customers internally and help influence product and operational improvements
- Help establish scalable systems and processes that support long-term growth across the freight business
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Co-Founder & Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(Co-Founder & CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
Salary benchmarks
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