Senior Manager of Customer Success Architecture, Github
$129.7-343.9k
+ OTE, annual bonus and stock. On target earnings (OTE) is based on a 80/20 base salary/sales incentive.
AI-powered developer platform to build, scale, and deliver secure software
Open for applications
AI-powered developer platform to build, scale, and deliver secure software
1001+ employees
Open for applications
$129.7-343.9k
+ OTE, annual bonus and stock. On target earnings (OTE) is based on a 80/20 base salary/sales incentive.
1001+ employees
Company mission
To help every developer—regardless of experience level—learn, code, and ship software effectively.
Role
Who you are
- This role requires strong business and technical acumen with proven experience in leading high-performing, customer-facing teams
- 7+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR master's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR equivalent experience
- 6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team’s operating rhythm and outcomes)
- 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience
- Ability to travel up to 25% to serve business or client needs
Desirable
- 9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- 1+ year(s) people management experience
- 3+ years' experience in business consulting, consultative selling, or customer-facing experience
- Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA
- 9+ years’ experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives
- Strong preference for deep experience in regulated industries (financial services, manufacturing, healthcare & life sciences, public sector)
What the job involves
- GitHub is growing its Customer Success Architecture team in the US, and we are seeking an experienced Senior Manager to lead our regional team and elevate customer engagement at scale
- This role is pivotal in guiding a team of Customer Success Architects who partner with enterprise customers to accelerate digital transformation through GitHub’s solutions
- As a Senior Manager, you will coach and empower your team to synthesize industry insights, customer business priorities, and GitHub’s product capabilities into strategies that deliver measurable value
- Acting as both a leader and trusted advisor, you will help your team translate complex technical concepts into clear, actionable business outcomes, enabling customers to embed DevSecOps practices, adopt GitHub technology, and achieve sustainable success
- You will represent the voice of the customer internally, provide strategic guidance to cross-functional teams, and proactively shape GitHub’s engagement model across the region
- By fostering a culture of innovation, collaboration, and customer-centricity, you will play a critical role in expanding GitHub’s impact in the US and ensuring our customers realize the full potential of their investment in GitHub
- Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes
- Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption
- Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals
- Recruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team
- Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact
- Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environment
- Voice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing
- Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizations
- Own and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes
- Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategies
Our take
GitHub was founded to make a developer’s job easier with open and asynchronous communication, distributed version control, and source code management with Git. In the first year alone, 100,000 users were pushing code on the site.
GitHub has quickly become the world’s most popular platform for developers to collaborate on open-source projects from anywhere. Nearly every major company including Facebook, Google, and Apple hosts open-source projects on GitHub.
Github's work culture reflects its global community, with employees collaborating remotely from all over the world. In 2018, Microsoft acquired the company as part of its broader strategy to enhance cloud computing services. Since then, GitHub has been dedicated to evolving its platform, consistently investing in ongoing development to better serve its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$250m
SERIES B
Jul 2012
$100m
SERIES A
Total funding: $350m
Company benefits
- Flexible time away to support balance in your work and life
- Clear diversity, inclusion, and anti-discrimination policies backed by business practices and company culture
- Five months of paid family leave to all new parents with the option to use it all at once or throughout the child’s first year
- Family forming benefits that cover fertility, infertility, adoption, and surrogacy costs and support
- Mental health benefits that offer resources and support and cover therapy and coaching sessions for you and your dependents
- Generous 401(k) matching with 50% match up to the IRS 402(g) limit (US; competitive non-US pension options internationally)
- Employee stock purchase plan that lets you purchase Microsoft stock at a discount. (Microsoft is our parent company.)
- 100% of medical, dental, and vision insurance premiums covered by GitHub for you + your dependents. (Includes gender-affirming benefits)
Company HQ
South Beach, San Francisco, CA
Leadership
Thomas Dohmke
(CEO)Currently a Board Member at Spice AI. Previously a Principal Director of PM at Microsoft, Co-Founder at HockeyApp / Bit Stadium GmbH and Codenauts GmbH.
Share this job