IT Support Engineer, Scale AI
$72-86.4k
5 days a week in office
Training and validation data for AI applications
Job no longer available
Training and validation data for AI applications
1001+ employees
Job no longer available
$72-86.4k
5 days a week in office
1001+ employees
Company mission
To develop reliable AI systems for the world's most important decisions.
Role
Who you are
- 1-2 years of corporate IT experience
- Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365)
- A positive attitude and excitement for building new processes and policies for a rapidly growing organization
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
- Security and Compliance focused mindset
What the job involves
- Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing
- This role needs to be great with people and strongly focused on learning and executing
- You will be someone who focuses on patterns and doesn’t like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!
- Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
- Provide general IT support to all Scale employees (help desk/service desk, troubleshooting, etc.)
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
- Own IT asset management and ensure accurate and actionable records are kept of required equipment
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team
- Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
- Create and update technology documentation for internal IT teams and for Scale employees
- Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?"
- Must be willing to be in-office 100% of the time, 5 days a week, in our NYC office, and help provide site support to 200+ employees
- Be able to prioritize and change focus when necessary
- Have a drive to learn and grow
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. So, by positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES F
Apr 2021
$325m
SERIES E
Total funding: $1.6bn
Company benefits
- Health & Wellbeing: Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
- Personal & Career Growth: Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
- Building Scale Community: We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
- Parental Support: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Alexandr Wang
(Founder & CEO)Previously, Alexandr was an Algorithm Developer at Hudson River Trading, a Tech Lead and Quora and a Software Engineer at Addepar.
Salary benchmarks
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