Senior Implementation Manager, Spring Health
Spain
€69.6-80k
More information about location
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
€69.6-80k
More information about location
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- Bachelor’s degree or equivalent practical experience.5+ years of experience in implementation, customer success, account management, client services, and/or client operations, including independently leading complex, cross-functional customer implementations
- Experience creating and operationalizing cross-functional product requirements documents, standard operating procedures, playbooks, or operating models
- Advanced experience with customer relationship management and project management tools, such as Salesforce and Rocketlane, plus a track record of using data, automation, or AI to improve execution and decision-making
- Strong analytical, listening, and executive communication skills, with the ability to identify root causes, evaluate options and tradeoffs, and translate analysis into clear recommendations.High integrity, strong organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
- Demonstrated ability to influence senior internal and external stakeholders, adapt communication to different audiences, and align teams around complex customer needs without relying on formal authority
- Sound judgment in ambiguous or evolving situations, with the ability to determine an approach, make timely decisions, and own outcomes across handoffs and dependencies
- A deep passion for transforming mental healthcare and eliminating barriers to care
- Multilingual, with professional fluency in English and at least one additional language relevant to the customers this role will support
- Willingness and ability to travel as necessary, approximately 10%
What the job involves
- The Senior Implementation Manager, reporting to the Manager, Implementation, will independently lead complex, high-impact customer onboarding from the transition out of Sales through the handoff to Customer Success. This role will be Spring Health’s primary implementation resource for customers based in EMEA and will also support US-based customers where time-zone alignment allows
- You will serve as a strategic project leader and trusted customer advisor, bringing in-depth implementation expertise, strong analytical judgment, and cross-functional influence to align stakeholders, resolve complex issues, and maximize customer outcomes. Success requires making sound decisions amid ambiguity, anticipating downstream risks, and converting lessons across implementations into scalable improvements
- Lead end-to-end project management for complex, high-impact customer implementations, independently determining the approach, governance, and path to go-live
- Serve as the primary customer contact and trusted advisor during implementation, building strong relationships with senior customer stakeholders
- Define and align customer requirements, success criteria, and tradeoffs internally and externally, ensuring cross-functional delivery by go-live
- Own ambiguous and non-standard customer requirements by diagnosing root needs, evaluating options and risks, and turning recurring requests into scalable models, processes, and playbooks
- Manage integrated project plans and multiple workstreams for internal and external stakeholders, synthesizing status, decisions, dependencies, and risks for audiences ranging from delivery teams to senior leaders
- Anticipate and own customer onboarding risks, make timely decisions with incomplete information, and drive mitigation and escalation through resolution
- Collaborate cross-functionally to design and implement scalable, automated, and AI-enabled improvements to the implementation process; measure impact and adjust based on evidence
- Serve as a team and cross-functional subject-matter expert, frequently advising others on complex implementation matters and raising quality and consistency across the portfolio
- Partner with Sales and other stakeholders to shape implementation strategy for complex prospects, set realistic expectations, and protect delivery quality
- What success looks like:
- Complex customers launch on time with clear governance and no surprises
- High customer satisfaction, measured through Implementation CSAT, and trusted relationships with senior customer stakeholders
- Time to first value is reduced while scope, quality, and risk are managed thoughtfully.Issues and risks are anticipated early, resolved with sound judgment, and converted into stronger prevention for future implementations
- Project teams and internal operations stakeholders stay aligned through clear decisions, tradeoffs, and executive-ready communication
- Department scalability initiatives deliver measurable improvements in efficiency, quality, and customer outcomes
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised and a 2026 placement on the TIME100 Most Influential Companies List, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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