Business Solutions Analyst, Tekion

• Proven experience as a Motor Trade Accountant, Franchise Accountant, or Dealer Group Accountant within a franchised or independent UK motor retail environment
• Strong working knowledge of UK automotive accounting practices, including manufacturer financial reporting, VAT treatment on vehicles and parts, and FCA-regulated finance products
• Familiarity with composite reporting structures and multi-site dealership accounting
• 5+ years of relevant experience in dealership accounting, B2B SaaS implementations, or a combination of both – with at least 2 years in a customer-facing implementation, training, or support role
• Exceptional written and verbal communication skills with the ability to engage confidently at all levels – from Finance Administrators to Finance Directors
• Demonstrated ability to translate technical concepts and system configurations into practical, understandable guidance for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
• Willingness to travel across the UK to dealership sites (up to 50%)
• Understanding of HMRC compliance requirements and Data Protection Act/GDPR obligations

Desirable

• We are looking for a Business Solutions Analyst I – Accounting to join our UK Professional Services team
• In this role, you will draw on your hands-on motor retail accounting expertise to guide franchised and independent motor retailers through the implementation of Tekion, ensuring a smooth transition, high user adoption, and long-term customer success
• Lead and oversee dealership user training and support across the full implementation lifecycle
• Manage concurrent implementations in varying phases, maintaining quality and momentum across all projects
• Cultivate strong relationships with dealership stakeholders – including Dealer Principals, Dealer Managers, Finance Directors, and Aftersales Managers – and actively manage expectations throughout
• Accurately assess implementation risk and adjust project plans with minimal impact to agreed go-live timelines
• Schedule and coordinate with internal and external teams, including distribution of critical project information and requirements
• Ensure completion of critical implementation milestone sign-offs from key dealership staff
• Ensure all projects are completed with end-user comprehension and satisfaction before handoff to the account management team
• Update project checklist items and implementation runbook to improve efficiency and quality for future implementations
• Apply expert knowledge of UK motor retail accounting practices – including manufacturer bonuses and incentive schemes, vehicle handling charges (VHC), finance house settlements, composite reporting, HMRC VAT treatment of vehicles and parts, and manufacturer warranty and parts recovery schemes – to guide dealer configuration and training
• Translate dealership accounting workflows into Tekion DMS configurations, working closely with Product and Support teams on any bespoke requirements
• Maintain a positive, solutions-focused attitude during high-pressure go-live situations with both dealer partners and internal teams
• Stay current with Tekion product developments and UK automotive retail market changes
• Represent Tekion in a professional and consultative manner in all dealer interactions
• Work closely with the Implementation Manager to set and manage dealership expectations
• Foster collaborative relationships with all dealership personnel and stakeholders