Implementation Team Lead, HiBob
Payroll & Benefits
$165-185k
+ pre-IPO equity
More information about location
A modern HR platform powering productivity, engagement, and retention
Be an early applicant
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Be an early applicant
$165-185k
+ pre-IPO equity
More information about location
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- Expert knowledge in US payroll (federal, state, multi-state compliance, tax filings, statutory requirements)
- Strong knowledge of US benefits administration (health, retirement, deductions, integrations)
- Proven experience leading customer support or managed services teams in a payroll environment
- Hands-on experience with Zendesk (or similar CRM/support platforms), including reporting and workflow optimization
- Strong understanding of CX KPIs (CSAT, SLAs, FCR, AHT, backlog, resolution time) and how to drive performance against them
- Experience working in a payroll bureau or managed services environment
- Demonstrated ability to operate in fast-paced, scaling environments
- Experience partnering with Product and Engineering teams to influence roadmap and deliver customer-centric solutions
- Strong operational leadership, including workforce planning, capacity modeling, and performance management
- Excellent stakeholder management and communication skills
- Data-driven mindset with strong analytical and problem-solving capabilities
What the job involves
- Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Team Lead in US payroll and benefits. The Payroll & Benefits PS Lead (US) is a people leader within the Customer Success organization, responsible for leading high-performing teams delivering payroll and benefits administration services within a professional services mode
- This role combines deep domain expertise in US payroll and benefits with strong operational leadership, ensuring service delivery is accurate, compliant, and scalable. The role is accountable for team performance, customer outcomes, and operational excellence, while also acting as a strategic partner to Product, Engineering, and Go-To-Market teams to shape and launch new services
- Own and design end-to-end US payroll & benefits implementation delivery processes
- Ensure compliance with US payroll regulations including IRS reporting, multi-state taxation, and statutory requirements
- Define and monitor SLAs, KPIs, and quality standards across payroll & benefit operations
- Act as escalation point for complex payroll & benefit setups/scenarios (tax discrepancies, retro calculations, corrections)
- Partner with Product, Engineering, and Compliance to align payroll and benefit capabilities with regulatory and customer needs
- Support Professional Services, Customer Success, Customer Experience and GTM teams with payroll expertise and solution design
- Drive continuous improvement, automation, and standardization of onboarding processes
- Support onboarding and transitions of customers into customer services
- Act as a trusted advisor internally on payroll best practices and optimization
- Design and launch new value service to the US Payroll market
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amounts of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services, whilst already large, is growing.
Hibob has attracted high-profile customers like Fulham FC, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Private health coverage
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
Share this job
View 38 more jobs at HiBob