Fraud Lead, Rakuten Kobo
12 Month Contract
Digital bookseller
Open for applications
Digital bookseller
501-1000 employees
Open for applications
501-1000 employees
Company mission
To bring the power of reading to the world.
Role
Who you are
- This person will need a keen sense of attention to detail, have great interpersonal skills, adapt, learn quickly, and be able to work under tight deadlines. An eagerness to improve and drive results is expected
- 5+ years of Fraud Analyst experience in e-commerce or similar fields
- Proficiency in creating and managing fraud engine rules
- Strong background in payment gateways and transactional data flows
- Proven experience in fraud detection and prevention
- Strong analytical skills with the ability to identify fraud trends and patterns
- Familiarity with common fraud schemes; friendly fraud, account takeovers, chargebacks, etc
- Experience with Python, SQL, or other languages used for automation or data extraction
- Excellent communication and collaboration abilities
What the job involves
- Rakuten Kobo Inc is looking for a Fraud Lead (12 month contract) to join our Risk Management team
- Reporting to the Senior Manager Service Management & Security, this role will play a vital part in protecting Rakuten Kobo Inc’s e-commerce platform from fraudulent activities
- The Fraud Lead will oversee the management of payment gateway fraud detection engines, provide in-depth trend data analysis, and establish best practice KPI’s for the overall monitoring and reduction in fraud
- Perform daily monitoring of payment gateway fraud detection engines
- Optimization of core fraud detection rulesets: Create custom rules based on new trends and attack vectors, reduce false positives and feedback into Customer Care retention initiatives, establish best practice KPI’s to measure and report on activity
- Establish a holistic fraud strategy that identifies platform gaps or weaknesses in: Account creation, chargeback dispute resolution, payment method vaulting, PSD2 / 3DS, Storefront check-out
- RFP / industry landscape review of fraud detection engine opportunities
- Collaborate with external and internal stakeholders
Our take
Long-form content is having a resurgence. That’s great news for the e-reader industry, of which Rakuten’s Kobo battles with Amazon’s Kindle for ownership.
The e-reader giant has changed tack in recent years to pursue growth via integrations and partnerships. A notable example is its native device integration with Pocket, a wishlist app loved by millions of readers.
The company is hoping that these partnerships and product improvements will allow it to finally break the US market where it most struggles for market share with Kindle.
Amazon has consistently shown its willingness to drop prices to protect its position in any market it plays in. That means that Kobo will have to demonstrate true product superiority to make a dent while protecting its margins.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- "Work from anywhere" policy
- Flexible hours
- Internet/phone/commuting allowance
- Daily meal allowance when in the office
- $500 CAD flexible spending account
- Parental leave top-up
- Unlimited sick and mental health days
- 4-day summer holiday weekends
- RRSP matching, bonus and stock options
- Free Kobo eReader
- Free weekly book of your choice
- Volunteer time off
Company HQ
Liberty Village, Toronto, ON
Leadership
Michael Tamblyn
(CEO)Part of the founding team of Kobo, Michael previously held the role of Chief Content Officer. Michael has also been the founding CEO of the supply chain agency, BookNet Canada and co-founded Canada’s first online bookstore, Bookshelf.ca, purchased by Indigo Books & Music in 1998.
Anna Giagkou
(CFO)Prior to joining Rakuten Kobo in 2021, Anna was the CFO of Cox Automotive Canada.
Nimod Narayanan
(CTO)Nimod joined Rakuten Kobo in 2022 as VP of Technology, he then became the SVP of Technology in 2023, and CTO in 2025. Prior to this, he spent nearly 4 years at Rogers Communications joining as a Senior Development Manager before becoming a Director of eCommerce & Personalization and then Senior Director of Digital Platforms & Services.
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