Project Engineer, Zoom
Workvivo
More information about location
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Experience in a similar role or customer-facing role
- Experience with SQL and experience writing SQL queries
- Able to resolve customer queries in a professional and timely manner
- Experience with identifying trends in customer issues and knowledge-sharing with the wider team
- Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning
- Be able to provide best in class support by communicating with empathy to drive issues to resolution
- Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value
- Be able to work proactively, anticipating customer questions and building trust
What the job involves
- As a Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues.
- You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement
- Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends
- Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives
- Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration
- Leading IT calls with our Customers’ technical teams to set-up and configure Single Sign On & User Provisioning
- Being the technical point of contact for our Customers
- Resolving customer queries in a professional and timely manner
- Identifying trends in customer issues and communicate with the wider team
- Empathizing with every aspect of the Customer journey, putting customers’ needs first
- Troubleshooting issues, reproducing defects and documenting bugs for our engineering teams
- Communicating with customers and colleagues and resolve issues through email, chat or Zoom
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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