Regional Operations Director, Industrious
$170-185k
+ Bonus + Long-Term Incentive Program
More information about location
Coworking & private office space
Be an early applicant
Coworking & private office space
1001+ employees
Be an early applicant
$170-185k
+ Bonus + Long-Term Incentive Program
More information about location
1001+ employees
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- You are a people-oriented leader who knows how to inspire and motivate your teams to dig deep, even when it feels hard to!
- You have had experience managing and outperforming a multi unit P&L, setting strategies and identifying issues early to ensure we’re always on target
- You have a passion for coaching and developing talent - you love understanding what makes people tick and how to help them achieve their potential
- You love exceeding goals and have the grit to work towards ambitious sales outcomes, best-in-class member experience, operations, and team engagement goals over a sustained period of time
- You are a structured problem solver and look forward to tackling network-wide questions to which there are no easy answers
- You do the right thing even when it would be easier not to - integrity is one of our core values
- You’re passionate about delivering best-in-class member experience and understand what great hospitality looks like
- Must be located in New York City. This role will have around 35% travel across a portfolio that includes NYC, Boston, DMV, The Carolinas, Philadelphia and Toronto
- Proven multi-site leadership experience in hospitality, retail, leisure, F&B or similar multi location, customer centric environments
- You’ve managed managers and know how to develop leaders underneath you
- Strong financial acumen and the ability to not only analyse a P&L, but solution and problem solve how to improve it
- Excellent written and verbal communication, with proven collaboration skills
- Ruthless prioritization; clear examples of saying ‘no’ and sharing why
- Independent, strategic thinker, and natural problem solver
- Ability to inspire, influence, and coach others
What the job involves
- As the Regional Director for our East region, you'll oversee 65-80 Industrious locations, and be tasked with driving performance and helping to grow our network of spaces across the region
- You'll hold full P&L accountability for your region, spearheading initiatives that ensure operational excellence and the highest levels of member satisfaction across your locations
- A significant part of your role will involve inspiring, coaching, and empowering your team to deliver their best, fostering a culture of continuous improvement and professional development
- You'll also work hand-in-hand with our regional sales leaders, driving exceptional sales management and performance to achieve ambitious revenue targets and ensure robust membership growth
- As well as revenue growth, you’ll also advise our real estate team on which markets we should focus our network growth efforts in, and provide insights and recommendations on everything from pricing to space design
- Outside of the day to day management of your region, you’ll be a key part of Industrious’ Leadership team, working with cross-functional leaders to propose, develop, and implement systemic improvements that make us stronger as a team, enable us to deliver more to our members, and produce better business outcomes
- Your role will require a breadth of diverse skills: you might spend the morning coaching your team members, analyzing sales data to gauge performance, gathering feedback from a group of influential members over lunch, and spend the afternoon in a strategy session presenting a deep dive analysis of your region’s performance and implications for the company to our Executive Leadership team
- All of this work will be crucial as we continue to grow our network of 200+ locations
- Success will mean providing a happier, more productive, and more connected workplace for thousands of amazing members, and a highly engaged and effective team of Industrious employees within your region
- Own member experience, sales, operations and P&L performance for your region, informed by quantitative and qualitative feedback
- Help to identify the right markets for us to grow within your region. You’ll attend regular meetings with our real estate team as they try to validate everything from market demand to pricing as we evaluate potential new locations
- Oversee the launch of our new locations, working closely with our Real Estate, Design, Sales, Marketing and Launch teams
- Strengthen your regional team (9-10 General Managers, each of whom manages teams of Member Experience Managers and Associates in their respective markets) and develop future Industrious leaders through positive role modeling, coaching, and performance management
- Serve as the regional face of the business, including playing a role in negotiations with large prospective members and resolving challenging member relations issues
- Make the business better by improving Industrious’ strategy, systems and processes
- This role will have around 35% travel across a portfolio that includes NYC, Boston, DMV, The Carolinas, Philadelphia and Toronto
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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