Strategic Account Executive, Hello Heart
Cardiovascular health technology company
Job no longer available
Cardiovascular health technology company
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To change the way people care for their hearts.
Role
Who you are
- 10-15+ years experience in customer success and account management
- Ability to develop strategic customer strategies to support customer growth and retention
- Deep knowledge of healthcare industry and employer benefit ecosystems
- Proven track record exceeding revenue goals and client satisfaction across book of business
- Experience with contract renewal negotiations
- Digital healthcare background serving Fortune 500 companies
- Highly organized, able to multitask, and easily adapts and responds to change
- Strong communication skills - knack for simplifying and conveying complex information in a confident and articulate manner while effectively communicating across various target audiences
- Comfortable conducting product demonstrations, developing collateral and presentations virtually and in-person
- Ability to quickly innovate and creatively solve problems in a highly collaborative environment
- Demonstrated ability to work successfully on cross-functional teams
- Proficiency using CRM, analytic and office automation tools with the ability to navigate and manipulate large data sets
- Willingness to travel (20-30%)
- Manage customers 25k members and above
What the job involves
- Lead Hello Heart’s large accounts with end-to-end ownership of client lifecycle for Fortune 500 clients including member adoption, account retention and growth, and delivering the Hello Heart value
- Own all aspects of customer renewals
- Develop relationships with customers that provide insight into their company goals and strategies
- Well versed in issue management, including appropriate escalation and customer expectation management
- Expand user base continuously and grow revenues through cross-selling and up-selling
- Work collaboratively with Product Marketing to track, analyze and increase user engagement
- Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers
Our take
Heart disease is the leading cause of death across the US, yet many of the factors contributing to this - such as hypertension - are avoidable. Hello Heart is a medical tech company that helps its users achieve lifestyle changes that will reduce their risk of heart disease, using artificial intelligence, behavioral science, a digital coaching app and connected monitoring tools.
Hello Heart is offered as a service to individuals via its app, as well as to employers and insurers who can offer it as a perk. While other solutions exist, Hello Heart is somewhat unique with its membership of the American Heart Association's Innovator's Network, giving its solution a great deal of credibility compared to its rivals.
Indeed, Hello Heart drives down healthcare costs by almost $2,000 a year per user, which has led to it being offered as a perk by companies such as Delta Airlines and Northwestern Mutual. It has raised a significant amount of funding, which mainly supports R&D efforts to improve the AI underpinning its technology, allowing it to add new and more thorough health tracking and coaching capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$70m
SERIES D
May 2021
$45m
SERIES C
Total funding: $138m
Company benefits
- Healthcare: Our team’s health and well-being is important to us. We offer a benefits package that includes medical, dental (U.S. only), and vision coverage to all team members and their dependents
- Unlimited vacation: We strongly believe that quality time outside the office is vital to our team’s satisfaction and well-being. We offer unlimited PTO and encourage everyone to take the time, rest up, rejuvenate, and come back refreshed
- Equity package: Each of our team members has an equity package. Getting stock options makes each of our employees real partners in building our company
- Annual company-wide offsite: All team members meet once a year at our amazing annual offsite to have fun, learn more about our company, and drive our mission forward
- Challenge & ownership: At Hello Heart we are always challenged and constantly grow. You will have the opportunity to take your career to the next level
Company HQ
Menlo Park, CA
Leadership
Maayan Gonnen-Cohen
(CEO & Co-founder)After graduating from Tel Aviv University with an MBA, Maayan became a Sergeant for the Israeli Defense Force. Before Co-founding Hello Heart, they were the Head of Retail and Consumer Goods Practice at TASC Consulting & Capital.
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