Senior Solutions Engineer, Aircall
Post Sales
$160-180k
OTE
$120-140k
BASE
+ Equity
AI-powered communications platform
Job no longer available
AI-powered communications platform
501-1000 employees
Job no longer available
$160-180k
OTE
$120-140k
BASE
+ Equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You already have at least two years of previous experience in one of these roles: Solutions/Sales Engineer/Solutions Architect/Technical Account Manager
- You have worked multiple years with post-sales teams in the software/Saas industry. Having work experience with a platform that sells multiple products is a plus
- You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases
- You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
- You live in the nexus between business, sales, and technology
- You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) and understand the concepts of web servers, APIs/Webhooks and databases
- You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of Sales and also talk tech with the PM)
- You are fluent in English, and Spanish and/or French language skills are a plus
What the job involves
- We are looking for an outstanding Senior Solutions Engineer to join our GTM team in North America
- You are going to be our very first Solutions Engineer that has a primary focus on supporting our customer success function, working alongside the team and our biggest customers
- The Solutions Engineering Team lives at the intersection of Sales, Customer Success, Partnerships, and Product
- We support all teams — including Customer Success — with our technical and commercial knowledge to achieve their objectives
- Although you will be reporting to the Solutions Engineering Manager, your role will predominantly require you to work closely with our most important customers on a global scale!
- Primary focus is on growing Aircall's most strategic customers together with the Aircall Customer Success team
- Ensure that renewals of key customers of Aircall are done timely and that all open topics are addressed
- Support in upselling other Aircall products by explaining or demoing the features
- Support in escalation situations to provide technical guidance and workarounds
- Scope improvements for customers that involve Aircall add-ons, REST API of Aircall and other platforms for the Professional Services team to implement
- Secondary focus on supporting Aircall Account Executives with new prospects
- Co-pilot strategic opportunities with Aircall Account Executives from early qualification to successfully closing
- Respond to technical and functional elements of RFXs and security questionnaires
- Liaise with the other GoToMarket teams about key initiatives, processes and best practices
- Work with the Aircall product team to understand and prioritize topics that are important for multiple key customers
- Capture and understand missing key features and their impact
- Advocate with the Aircall product team to test new features, support in beta programs, guide existing customers to adopt these features and capture their feedback
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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