Customer Support Working Student, Solaris
€14 - €16 EUR per hour
Banking-as-a-Service platform
Open for applications
Banking-as-a-Service platform
501-1000 employees
Open for applications
€14 - €16 EUR per hour
501-1000 employees
Company mission
To create a world where financial services seamlessly sync with life.
Role
Who you are
- Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework
- Currently enrolled as a full-time student (Bachelor's or Master's) in a relevant field such as Business Administration, Finance, Information Technology, or a related discipline
- Proven ability to analyze complex problems, break them down, and propose logical solutions
- Familiarity with basic IT concepts, comfortable navigating different software interfaces, and quick to learn new banking systems
- Excellent written and verbal communication skills in English. Fluency in German is a strong plus
- First experience with SQL or Python (or a strong willingness to develop these skills) to support process automation and optimization is a strong plus
- A proactive, open mindset with the willingness to jump into different topics and teams as priorities shift
- A collaborative team player who adapts quickly to change, solves problems with a structured mindset, and manages time effectively under shifting priorities
- While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria
- So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us
What the job involves
- Investigate and resolve escalated issues from the 1st Level Support partner teams while ensuring compliance and adherence to contractually agreed upon SLAs
- Act as a liaison between customers, 1st level support, and internal departments (IT, Product, Operations) to drive timely and effective solutions
- Learn and maintain knowledge of banking products, services, regulations, and internal systems
- Identify recurring issues and manual workflows, and help optimize or automate them using tools such as SQL, Python, etc to improve team efficiency
- Flexibly rotate across the Customer Support and Complaints Management teams based on demand, taking on new topics and responsibilities as needs evolve
Our take
Many obstacles in place prevent companies from offering their own financial services. Complex and high-cost processes mean that companies find it difficult to build their own banking systems or even apply for a banking license. This can stunt development as it reduces a company's growth and expansion options.
Solaris offers a Banking-as-a-Service platform that allows companies to seamlessly integrate financial services within their existing operations, removing traditional hurdles that companies would have to face. The company differs from the competition through the use of an API for optimal integration. It also holds a full German banking license, granting it an efficient position to deal with any red tape and complex processes, taking this strain away from companies.
Through moves such as its acquisition of MER, as well as many other collaborations, Solaris has paved the way for increased operations across Europe to now offer significant market coverage. In the long run, the company aims to be the core banking service across Europe and a foundational platform through which all companies integrate financial services into their ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2025
$163.9m
SERIES G
Mar 2024
$104.5m
SERIES F
Total funding: $761m
Company benefits
- Learning & development budget
- Remote working allowance
- Free online yoga
- Referral program
- Mental healthcare service
- Public transport allowance
- Partial lunch reimbursement
- Additional vacation days
- Glasses for laptop work
- Fruits and drinks at the office
- Volunteering days
Company HQ
Wrangelkiez, Berlin, BE
Leadership
Carsten Höltkemeyer
(CEO)Joined Solaris in 2022 as CEO. They are also an Executive Chairman at auxmoney. Previously they were the CFO of Merchant Services at Nets Group. CFO of Concardis Payment Group at Concardis, and a General Manager of Barclaycard Hamburg.
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