Disputes Resolution Analyst, Corcentric

• Your attention to detail, strong organizational skills, and ability to manage multiple priorities will be key to your success in this role
• Approximately 2+ years of experience in accounts receivable, collections, or dispute resolution
• Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
• Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease
• Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes
• Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts
• Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
• Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence
• Innate sense of accountability, taking ownership of responsibilities and always striving to improve
• (We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

Desirable

• As a Disputes Resolution Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization
• You will play a critical role in managing and resolving customer disputes and deductions, ensuring accurate and timely resolution of accounts receivable issues
• This key position reports to the Director, AR Resolutions within our Finance Operations team
• We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!
• Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies
• Record, review, and track open disputes and deductions
• Analyze root causes of disputes and recommend corrective actions
• Communicate findings and resolution outcomes clearly and professionally
• Monitor assigned accounts to ensure timely resolution and follow-up
• Request and manage supporting documentation from customers
• Handle a high volume of phone and email communications while maintaining accuracy and professionalism
• Maintain accurate records of all interactions and resolutions
• Prepare and present reports to management on dispute trends and resolution metrics
• Support additional projects and tasks as assigned
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs