Product Manager, Hinge Health

• 3+ years of experience as a Product Manager building and shipping AI-driven software products
• Direct experience working with LLM-powered products, including model-driven features, conversational interfaces, or agent-like systems
• Familiarity with prompt design, evaluation frameworks, and LLM performance measurement
• Experience driving cross-functional initiatives with Engineering, Design, Data Science, and specialized partners (e.g., Legal, Compliance)
• Strong analytical skills with the ability to use data to define problems, evaluate tradeoffs, and guide decisions

Desirable

• As a Product Manager on Hinge Health’s Intelligent Care team, you will lead the end-to-end experience of our member-facing hybrid care assistant.
• You will own an LLM-powered conversational product that helps bring high-quality MSK care to wherever our members are
• You will own the product strategy, safety, and performance of the assistant’s conversations, ensuring it reaches out to members at the right moments, delivers helpful and clinically sound guidance, and seamlessly escalates to our Care Team when human support is needed
• You’ll collaborate closely with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow PMs. We also provide daily breakfast and lunch for onsite team members
• Your work will directly shape member experience, drive engagement and retention, reduce care team workload, and advance our company-level strategy for intelligent, scalable care delivery
• Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction
• Ship meaningful improvements to the care assistant that measurably impact key KPIs. This includes new use cases, enhanced conversation flows, or safety/guardrail updates
• Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high-quality guidance
• Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation
• Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics
• Partner with PMs and cross-functional teams to scale the assistant to additional product areas, increasing coverage of member needs and overall program impact