Senior Client Success Manager, Zeta Global
Programmatic
$80-95k
Plus Employee Equity and Stock Purchase Plan. The salary range for this role is depending on location and experience
3+ days a week in office
The AI marketing cloud
Open for applications
The AI marketing cloud
1001+ employees
Open for applications
$80-95k
Plus Employee Equity and Stock Purchase Plan. The salary range for this role is depending on location and experience
3+ days a week in office
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations
- 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles
- Hands-on DSP experience required, including campaign setup, optimization, and reporting
- Proven ability to independently manage multiple live campaigns and client relationships
- Strong communication skills and comfort leading client and executive-level conversations
- High attention to detail and ability to prioritize in fast-paced environments
- Strong analytical skills and comfort with Excel and performance reporting
Desirable
- Experience working with agencies and complex, multi-stakeholder accounts
- Experience mentoring or supporting junior team members
- Strong ability to navigate ambiguity and make sound judgment calls without perfect information
- Proven comfort owning escalations and partnering with leadership to resolve issues
- Ability to translate technical and performance details into clear client-facing narratives
- Experience operating in high-growth or fast-paced environments where processes evolve
- Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations
What the job involves
- The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts
- You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth
- Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts
- Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes
- Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting)
- Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements
- Deliver client-ready reporting and performance insights in partnership with Analytics
- Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales
- Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience
- Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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