Live Sites Specialist, FareHarbor

• We are looking for an independent, self-motivated individual to maintain websites for a wide range of FareHarbor clients
• This person should be ready to engage with clients to make the best decisions possible with their FareHarbor website
• Legally authorized to work in the United States
• Fluent English, any other languages is a plus
• Be able to communicate effectively with both technical and non-technical individuals
• Ability to learn quickly and be comfortable with a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of G Suite products such as Google Docs, Google Sheets, Google Drive, etc
• Have experience working with WordPress and/or another website building platform (Weebly, Wix, Joomla, Squarespace, GoDaddy, FTP, etc.)
• Understand website best practices

Desirable

• The Live Sites Specialist will be responsible for working with multiple FareHarbor teams such as Support, Account Management, Strategic Partnerships and more
• They will also be working with the clients directly
• Your role will be to support clients in updating their websites while advising them on our best practice for conversions as well as self service tools ie: Compass, FH Training material etc
• You will assist the client and fellow global LSS team members with any workarounds needed due to the limitations of FareHarbor’s Wordpress theme
• Upgrade client's existing FareHarbor websites based on new offerings, best practices and data
• Assist with time sensitive support requests for clients with existing FareHarbor sites
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about their FareHarbor website
• Teach clients how to to take ownership of their FareHarbor sites and make updates on their own
• Create and maintain documentation and training materials on FareHarbor sites
• Work closely and effectively with other teams
• Stay up to date on internet best practices and the changes that happen to those best practices
• Use excellent written communication skills to interact with clients and explain complex topics to them
• Prioritize time and work effectively and efficiently
• Find and provide internal and external resources to help answer client inquiries and other teams/departments questions and concerns
• Take on and own projects within the department if necessary
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Identify and escalate priority issues per Client specifications to appropriate parties involved

• Application Deadline: July 23, 2025