Customer Business Executive, Cognite
+ Bonus, and Employee Stock Purchase Program
More information about location
AI-powered industrial DataOps platform
Job no longer available
AI-powered industrial DataOps platform
501-1000 employees
Job no longer available
+ Bonus, and Employee Stock Purchase Program
More information about location
501-1000 employees
Company mission
To power high-tech, sustainable, and profitable industrial future.
Role
Who you are
- At least a bachelor’s degree in a relevant subject or work experience for the role
- 5-10 years of experience leading customer engagements as an account manager, customer success manager, or related role
- A rich understanding of customer success methodologies and practices, including (but not limited to) segmentation, customer journey, and customer health scoring
- Commercial experience in renewals and/or upselling relevant enterprise B2B software
- Confidence when running executive business reviews and engaging with C-level sponsors
- Strong writing, presentation, and communication skills, including chairing meetings or hosting webinars
- A proven track record in your industry and a strong network in your dedicated vertical
- Knowledge of the heavy asset industry, such as oil and gas, power and utilities, or manufacturing
- Supporting negotiations with multiple stakeholders
- AMER - Ability to work from the Houston office, from customer sites throughout the greater Houston area, and throughout the US, with occasional flexibility to work from home
- Experience with data contextualization technology and software as a service (SaaS)
- MEDDPICC and Command the Message experience
- CRM experience (SalesForce and Gainsight, preferred)
- A proven track record of turning red accounts green through a white-glove approach and partnership with customer stakeholders
- Experience working at a high-growth scale-up organization
- Demonstrated experience in engaging with teams across corporate functions
- A self-sufficient character able to meet deadlines and manage changing priorities
- An ability to thrive with limited structure
- A results-oriented individual who thrives working in a fast-paced environment and maintains a calm approach when operating under pressure and
- Speak a language other than English with business fluency
What the job involves
- One of the teams seeing the most transformation is our Customer Success Executive (CSE) team, which partners with our customers to build relationships, learn about their businesses, and drive value based on our customers’ desired outcomes. We’re looking for new team members to join our team as a CSE
- The CSE acts as the primary customer advocate throughout the post-sale lifecycle by driving customer retention, expansion, and satisfaction
- The CSE is responsible for helping our new customers realize the value of our products, including the execution of their customer success plan, the achievement of their business goals, and the adoption of our product to drive greater ROI and satisfaction
- Develop trusted advisor relationships with key stakeholders
- Own relationships with executive sponsors, budget owners, and decision-makers
- Understand the customer's values, goals, and vision, helping them realize the full potential of Cognite's products
- Drive adoption and usage by aligning the solution with customer business goals
- Identify and execute new use cases and expansion opportunities to additional customer sites
- Contribute to customer’s success, focusing your expertise on assigned stages of the customer journey
- Identify, nurture, and close upsell/cross-sell opportunities to expand customer lifetime value
- Demonstrate value and lead renewal discussions to ensure customer retention and long-term partnerships, including negotiating and securing renewals for your assigned accounts
- Collaborate with Account Executive (Sales) and Delivery Manager for customer introductions and relationship hand-offs
- Cultivate customer champions and leverage their testimonials and case studies to promote brand awareness and drive new business. Build referenceability
- Support AE in closing new deals by sharing customer success stories
- Partner with Sales Enablement to create customized materials for value tracking
- Increase and maintain Customer Net Promoter Scores(NPS)
- Nurture partners that are relevant to your portfolio of accounts into Cognite's customer reference program
- Collaborate with the Cognite Global Value team in developing value roadmaps and customer success plans, charting a path to the customer’s desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products
- Developing an account strategy and maintaining an internal account plan to align Cognite cross-functionally around the account plans and needs
- Own assigned accounts pipeline and forecast for all horizons
- Carry expansion and renewal quotas according to assigned accounts
- Communicate the product roadmap to customers, ensuring it meets the customer’s needs
- Drive cross-functional collaboration with delivery teams and sales support functions to realize each customer’s value roadmap
- Serve as the “voice of the customer” to both product management and customer community management
- Ensure customer engagement with newsletters, webinars, and events
- Drive customer enablement through projects, Academy, Community, Support, and solution support
- Identifying and assessing renewal risks for customers’ license subscriptions and collaborating with internal teams to mitigate risks
- Assist with high-severity requests or issue escalations as needed
- Proactively monitor customer metrics (e.g., product usage (MAU and DAU), Net Promoter Score (NPS), churn rate) to identify at-risk accounts and take proactive measures to maintain and improve customer health
Our take
Cognite is a leading global SaaS company that specialises in developing industrial software solutions, enabling asset-intensive industries to enhance their sustainability, security, and operational efficiency.
At the heart of its offerings is Cognite Data Fusion (CDF), a Generative AI Accelerator. CDF facilitates collaboration between industrial data and domain experts, enabling them to rapidly and securely develop, optimise, and scale industrial AI solutions and applications. By harnessing the power of CDF, companies can achieve both profitability and sustainability, leveraging the potential of AI to drive their operations forward.
Cognite caters to a diverse range of industries, including oil and gas, power and utilities, renewable energy, manufacturing, and other heavy-asset sectors. By maximising the potential of data, Cognite is playing a pivotal role in driving a digital transformation of heavy-asset industries.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$150m
SERIES B
Nov 2020
$75m
SERIES A
Total funding: $225.3m
Company benefits
- Pension plan, insurance, parental benefits, and much more
- A highly modern and fun working environment with sublime culture across the organization
- Gain perks like a paid mobile telephone subscription and broadband connection
- Get access to extended private health services with Aker Care
- A subsidized lunch at the canteen is delivered by our chefs who specialize in options for both vegetarians and non-vegetarian, salads and hot soups every day
- Stay fueled between meals with snacks and drinks on the house
- We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site
Company HQ
Fornebu, Viken
Leadership
Geir K. Engdahl
(CPO)Graduated from the University of Oslo with a Masters in Applied Mathematics. Previously founded Snapsale, where they served as the CEO and CTO. Also worked at Google as a Senior Software Engineer.
Stein H. Danielsen
(Chief Solutions Officer)Previously co-founded Cxense where they worked as the Chief Architect and KOPEK where they served as the CEO. Also worked at FAST as a Systems Engineer then the Principal of Product Development.
John M. Lervik
(Chief Strategy & Development Officer)Previously served as the CTO and CEO at FAST and founded Cxense. Also worked as the Corporate Vice President of Microsoft.
Fredrik Anfinsen
(Principal Architect)Previously founded the B2B software company, ShareMy3D where they served as the CEO.
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