Senior Customer Success Manager, Vivian Health

• A strategic thinker and relationship builder who thrives in an evolving, start-up environment
• You have a proven track record of success in customer success or account management and are ready to take your career to the next level
• Experience: 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS, marketplaces, or healthcare industries
• Revenue Growth: Proven track record of managing and driving post-sales revenue growth and client retention
• Account Expansion: Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth
• Negotiation & Deal Strategy: Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships
• Entrepreneurship: Self-starter with the ability to take initiative, think strategically, and thrive with minimal direction
• Problem Solving: Strong analytical and critical thinking skills with the ability to resolve challenges independently
• Communication Skills & Telling a Data Story: Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles. Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations
• Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed
• Organizational Skills: Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environment
• Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making

Desirable

• We’re looking for an experienced Senior Customer Success Manager to serve as a strategic partner and trusted advisor for our staffing agency clients
• This role offers the opportunity to work with high-growth accounts, drive revenue expansion, and shape the future of customer success at Vivian Health
• This is a senior-level position that includes the potential to grow
• We’re looking for someone who can think strategically, act decisively, and lead with empathy
• Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform
• Drive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clients
• Ensure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience
• Advocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platform
• Foster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segment