Program Manager, NimbleRx

Customer Success Enablement

$95-110k

Junior and Mid level

Los Angeles

San Francisco Bay Area

More information about location

Office located in Redwood City, CA or Irvine, CA

Pharmacy tech platform

Open for applications

Pharmacy tech platform

101-200 employees

HealthcareB2CRetailB2BPersonal healthLogisticsRidesharingDelivery

Open for applications

$95-110k

Junior and Mid level

Los Angeles

San Francisco Bay Area

More information about location

Office located in Redwood City, CA or Irvine, CA

101-200 employees

HealthcareB2CRetailB2BPersonal healthLogisticsRidesharingDelivery

Company mission

To bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients.

Job

Company

Role

Who you are

2+ years of experience in Enablement, Learning & Development, or related roles, preferably supporting Customer Success, Account Management, or Client Support teams in a SaaS or healthcare technology environment
Experience building and scaling new hire programs and ongoing training initiatives from planning through execution
Strong analytical skills with a proven ability to measure training effectiveness and connect enablement outcomes to business KPIs
Skilled in instructional design principles across multiple learning formats (virtual, in-person, e-learning, certifications)
Collaborative, proactive, and highly organized, with a passion for helping customer-facing teams succeed and grow
Bachelor’s degree

What the job involves

As the Enablement Program Manager for the Customer Success organization, you will be responsible for the strategy, delivery, and continuous improvement of new hire onboarding and ongoing education for our Client Partner and Customer Support teams
You’ll serve as the dedicated enablement resource focused on driving a best-in-class new hire experience and supporting the ongoing development of our Customer Success talent through targeted programs, assessments, and reporting
Define the vision, goals, and roadmap for Customer Success enablement in collaboration with CS leadership and cross-functional stakeholders to align with business priorities and customer needs
Identify skills and knowledge gaps by analyzing team competencies, OKRs, and performance metrics; develop targeted enablement initiatives to close gaps and drive measurable impact
Lead and evolve a scalable new hire "bootcamp" experience that fosters a culture of belonging, continuous learning, and high performance across the Customer Success team
Design, deliver, and continuously improve enablement programs across a variety of modalities, including live virtual sessions, self-paced eLearning, certifications, playbooks, and knowledge checks
Partner closely with Product, Support, and Operations teams to ensure all enablement content is accurate, relevant, and aligned with the latest platform updates and process changes
Deploy and maintain assessment and certification programs to validate knowledge retention and application, tracking progression against KPIs and ramp metrics
Monitor, measure, and report on the impact of enablement initiatives to Customer Success leadership through data-driven insights and recommendations for ongoing optimization

Our take

NimbleRx is a logistics tech app aiming to improve medication access for customers across the US by partnering with local pharmacies to facilitate prescription deliveries via the app, similar to ordering an Uber. This service aligns with the growing consumer preference for on-demand home delivery, a trend that has accelerated during the pandemic.

NimbleRx's significant growth was catalyzed by its 2021 partnership with Uber, leveraging Uber's extensive network to expand its footprint across the US. This partnership not only boosted NimbleREx's visibility and reach but also contributed to a remarkable revenue of $1B in 2021, highlighting the synergy between the two companies in the healthcare delivery space.

The partnership with Uber will enable NimbleRxc to secure collaborations with larger pharmacy chains, positioning it to attract a broader customer base just below industry giants like Walgreens Boots Alliance and CVS Health. these alliances are crucial for NimbleRx to remain competitive as these major players develop their own prescription delivery services.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

24% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 5 rounds)

Jul 2022

$25m

LATE VC

Apr 2018

$20m

SERIES C

Total funding: $85.2m

Company benefits

Health insurance (medical, dental, and vision)
Retirement benefits
Remote, hybrid and flexible work options

Company HQ

Centennial, Redwood City, CA

Leadership

Talha Sattar

(CEO)

Founded Mandi Fresh before taking up an MBA at Stanford. Then worked at McKinsey as an Engagement Manager before founding Nimble in 2014.

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