Researcher, Chime
Consumer Insights
$130.1-180.6k
+ Bonus + Equity package
In-office days Mo - Thu
4 days a week in office
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$130.1-180.6k
+ Bonus + Equity package
In-office days Mo - Thu
4 days a week in office
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- 6+ years experience in consumer insights, market research, or related fields
- Proven experience supporting Product Marketing in consumer-facing categories
- Experience in fintech, financial services, or adjacent industries is a nice-to-have
- Strong methodological toolkit: survey design & analysis (Qualtrics, Decipher), advanced quant methods (MaxDiff, conjoint, stats testing), agile research platforms (Suzy, MFour), and qualitative approaches (IDIs, focus groups, User Testing etc.)
- Hands-on experience and drive to leverage AI tools to elevate the team’s capabilities — from accelerating competitive analysis, to automating parts of the insight pipeline, to transforming how we deliver findings at scale
- Skilled in vendor management, including sourcing, onboarding, and building strong partnerships to scale research impact. Dual vendor & client side experience is a nice-to-have
What the job involves
- As a Researcher on the Consumer Insights team at Chime, you’ll partner closely with Product Marketing and GTM to uncover insights about our target segments, competitors, and the market.
- You’ll design and run research that shapes strategy — from early exploration to go-to-market testing — using a blend of DIY tools and support from external research partners
- You’ll be expected to bring strong methodological skills and curiosity while leaning into AI-enabled research tools to move faster, uncover deeper insights, and help the team scale
- Partner with Product Marketing and GTM to scope and execute research projects that inform positioning, messaging, naming, reasons-to-believe (RTBs), go-to-market strategy, and more
- Lead end-to-end studies using mixed methods: from secondary research for competitive intelligence and early stage exploratory qualitative research to quantitative methods like concept testing, claims research, A&U studies etc
- Become the insights expert for your teams — developing a deep understanding of your domain and connecting the work to audience needs and business outcomes
- Collaborate with Marketing, Strategy, Product, and User Research to both share & gain insights and connect signals across teams and the market
- Leverage AI tools to improve research design, accelerate synthesis, uncover hidden patterns, and craft compelling narratives that directly influence business outcomes
- Be the expert. Know the research methods and develop deep domain knowledge
- Be persuasive. Turn data into stories that resonate and move people to act
- Be agile. You won’t always have perfect data or endless time, so be ready to adapt
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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