SME Account Manager, Coople
2+ days a week in office (Islington, London)
Digital staffing and workforce management platform
Job no longer available
Digital staffing and workforce management platform
101-200 employees
Job no longer available
2+ days a week in office (Islington, London)
101-200 employees
Company mission
To revolutionise the world of work by providing workers with easy access to high-quality flexible jobs that best suit their life commitments: Coople creates the job app to build a better life.
Role
Who you are
- 3+ years’ experience in account management within a company offering digital services, managing large volumes of SME accounts
- High EQ, relationship building and negotiation skills
- Strong analytical and planning skills to develop the portfolio
- Customer focus and the ability to build and maintain long-term relationships
- Discipline and ability to work in a fast-paced environment and work under pressure
- Ability to work in a team and collaborate with various internal teams
- Willingness to travel around the UK
What the job involves
- As an SME Account Manager you will be responsible for supporting and expanding our small and medium enterprise customer relationships
- Your main task will be to establish and maintain partnerships with businesses across our 3 focus sectors and ensure they are set up for commercial success
- You will work closely with the internal teams, especially CSMs, to ensure that our clients receive the best possible solutions to meet their staffing needs and fill gaps
- Establishing and maintaining reliable long-term relationships with a defined portfolio of customers
- Understanding the organizations with their specific requirements and challenges, and developing scalable solutions to meet their and other SME customers’ staffing needs
- Analysis of customers’ needs to understand how we can best serve those needs, and then deliver actions to fulfil and delight customers
- Further development of our services, products and advice to customers
- Identify new business opportunities and revenue potential related to your book of customers and work with sales to develop strategies to win these opportunities
- Working closely with internal teams, including sales, recruiting, operations, and marketing to ensure customer requirements are met and customer satisfaction is kept high
- Implementation of pricing framework, management of contracts, participation in negotiations and other commercial aspects of the customer relationship
Salary benchmarks
Our take
The Coople app connects those seeking flexible work on the go with the most suitable jobs available through its unique algorithm. Coople provides 100,000+ workers (“Cooplers”) to thousands of businesses. Companies only pay for the hours worked, making Coople a less expensive and seamless alternative to expensive temporary recruitment agencies.
Beyond the staff matching function, the platform provides end-to-end automation of the HR process; from planning, recruiting, on-boarding and hiring to workforce management, payroll and payments. The platform has attracted companies primarily in the Swiss and British markets.
The company's Series C funding in 2019 aided the automation of the online platform and its expansion within existing markets, as well as financing the company’s launch in the Netherlands and beyond. In 2023, Coople launched an AI tool to help companies save time in writing job descriptions. The market for flexible talent is a growing technology opportunity in Europe, and, with its expanded management team, Coople is in a prime position to further strengthen its market leadership.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
54% female employees
-4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2019
$29.9m
SERIES C
Oct 2018
$21m
LATE VC
Total funding: $71.7m
Company benefits
- Employee Stock Ownership Plan for all employees
- Holidays: 8 days above the statutory minimum (28 yearly, excl. bank holidays) and enhanced paid leave (e.g. parental leave, sick leave)
- Free lunch and free afterwork team drinks on Thursdays, regular local and company-wide events and celebrations
Company values
- Ambitious
- Pragmatic
- Fair
- Empowering
- Passionate
Company HQ
Old Street, London, UK
Articles
Leadership
Viktor Calabrò
(Executive Chairman)Began his career as a process optimiser in the IT industry and then as an analyst and programmer of management tools at UBS. Before founding Coople, he founded event agency la folie Erlebniskultur.
Hadi Moussa
(CEO)Hadi brings a wealth of leadership experience to Coople, having worked at some of the world’s most dynamic and innovative digital marketplaces such as Airbnb, Deliveroo and Meta.
Rufus Hood
(Country Manager UK)Coming from a consulting background, Rufus has previously been able to lead commercial and operations teams to success at companies such as Zencargo.
People progressing
Joined in Sales Strategy & Operations, moved on to a role as Group Head of Marketplace, now VP of Customer Success.
Joined in Account Management, evolved to a position as Senior Operations Manager, currently Head of UK Operations.
Share this job
View 1 more job at Coople