Senior Customer Success Manager, tem
£65-70k
+ Commission
More information about location
Energy transactions platform for renewable energy
Open for applications
Energy transactions platform for renewable energy
21-100 employees
Open for applications
£65-70k
+ Commission
More information about location
21-100 employees
Company mission
Re-imagining the way we all buy and sell electricity by bringing us closer together through more direct transactions - a marketplace providing effortless access to true, traceable, renewable energy with increased value for all.
Role
Who you are
- We are not looking for a contractor for this role
- Energy sector experience
- You’re a builder. You’ve helped scale customer success in fast-moving environments, in B2B energy sector
- You’re a strong operator—you move from big picture to detail without missing a beat
- You know what phenomenal customer experience looks like, and can deliver it repeatedly
- You’re fluent in CRM tools like HubSpot and know how to translate data into action
- You’ll bring strong communication and listening skills, with the ability to turn conversations into insight
- You’re energised by people, relationships, and bringing more transparency and trust to energy
- You're experience with data analysis and segmentation tools
- You're prepared to travel as part of the role.
Desirable
- Experience working with B2B supply-side customers, especially in energy or marketplaces
- Exposure to early-stage or high-growth tech startups
What the job involves
- An incredible opportunity to shape the generator experience at one of Europe’s most exciting energy-tech startups. You'll be the primary point of contact and trusted advisor for our generator customers (managing this vertical)
- You'll build strong, proactive relationships with our UK generators —solving blockers, unlocking opportunities, and driving long-term value
- Identifying gaps across the customer journey and design scalable, high-impact improvements
- Collaborating across Product, Ops, Sales, and Marketing to turn feedback and insight into action—fast
- Taking the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy
- You'll travel to visit key accounts in field and deeply understand the pulse of the community
- Helping define and measure what great customer experience looks like at tem—today and into 2026
Our take
tem is a next-gen energy transactions company that changes the way renewable energy is bought, sold and powered. Rebalancing the playing field away from "Big Energy", tem creates affordable, traceable and smart energy transaction management tools.
The company provides businesses and consumers with access to the same financial benefits as Big Energy companies by distributing its own purchased energy to customers. Once they’re signed up, customers are matched with a suitable generator, and the tem platform helps execute contracts, take payments, and manage invoicing.
This is a truly disruptive concept, and is proving to be a successful one. tem currently processes over £50 million in direct transactions and saves millions for over 1000 UK businesses wanting to switch from traditional utilities tied to the wholesale market. Whilst UK consumers are notoriously hesitant to switch providers, recent soaring energy prices is luring many into giving it a go.
Steph
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"The projects I have worked on at tem. have involved solving greenfield problems. Each project has challenged me in a different way keeping the work..."
Funding (last 2 of 3 rounds)
Sep 2024
$14m
SERIES A
Jun 2023
$3.4m
SEED
Total funding: $17.5m
Company benefits
- 25 days holiday
- Day off on your birthday
- Fully remote - expect quarterly meet ups with your team
- Personal office budget £1200 / 1400€ per year
- Paid for company trip twice a year. Previous locations included Barcelona, Budapest. Marrakech incoming!
- Wellbeing allowance of £150 / 170 € per month to spend on your wellbeing
- A generous options (stock) package
- Salary benchmarking twice a year. We aim to pay at the upper percentile (75th percentile) of the market, using London-based benchmarks. One of our core pay principles is “Same work. Same base pay.” This means we use spot rates instead of broad salary bands: everyone doing the same role at the same level earns the same base salary.
Company values
- Innovate with purpose
- Go all-in
- Keep it real
Company HQ
Nine Elms, London, UK
Articles
Leadership
Joe McDonald
(Co-Founder)Resident CEO, Joe leads the creative vision behind tem. the brand, product and its platform. He is a passionate visionary who loves to climb mountains and has the most adorable dog.
Jason Stocks
(Co-Founder)Jason is a world-class commercial leader with proven track scaling up high performing diverse teams. He is also a power house of high energy, high enthusiasm and a secret scuba diver instructor.
Bartlomiej Szostek
(Co-Founder)Bartek is an innovative programmer, with a craving for maximum performance, clean code and good architecture. He has a very cute baby girl who loves to join in on our calls - we’re training her young!
Ross Mackay
(Co-Founder)Data scientist, software engineer + physics whizz - Ross currently lives in the west country and will beat you hands down in a game of monopoly deal.
Diversity, Equity & Inclusion at tem
Charlie Stephenson (Head of People)
- Tem is all about championing small business communities, fighting for transparency and advocating for fairness in the broken energy sector. We put these principles at the heart of our business model and work hard to ensure our platform is accessible and simple for all.
- We're fully remote to ensure everyone can thrive in an environment that works best for them. Whether you prefer working from home in a Disney onesie or going to a bustling cafe, we support whatever helps you be your most effective self. Being fully remote also means we're lucky enough to hire team members from different countries and cultures and we spend time every Monday having a social call to share what makes us tick.
- We care about you and live our value of keeping it real. This means actively seeking your feedback through quarterly pulse surveys and implementing initiatives that truly matter to you. Anyone who joins us has a voice and one that is heard and valued.
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