Head of Market Operations, Waymo
East
$226-278k
+ Bonus + Equity
Travel 65% of the time
Autonomous driving technology
Job no longer available
Autonomous driving technology
1001+ employees
Job no longer available
$226-278k
+ Bonus + Equity
Travel 65% of the time
1001+ employees
Company mission
To make it simpler and safer for people to move things and themselves around.
Role
Who you are
- 10+ years of senior leadership experience managing complex regional operations within technology, mobility, logistics, aviation, or other safety-critical industries
- Proven experience scaling operations across multiple markets or regions, including market entry, operational stabilization, and growth
- Strong background operating within safety-critical environments where operational discipline and risk management are essential
- Experience leading operations in regulated environments with active engagement with government agencies and regulatory bodies
- Demonstrated success managing partner-operated or franchise-style operating models while ensuring consistent service standards
- Expertise in establishing governance frameworks, performance metrics, and accountability models across distributed operational teams
- Skilled in cross-functional collaboration with engineering, product, safety, legal, and infrastructure teams
- Strong understanding of operational performance drivers, including fleet utilization, service reliability, supply-demand balance, and customer experience
- Experience managing regional P&L responsibility, budget planning, and cost optimization
- Proven ability to build and develop high-performing leadership teams while mentoring future operational leaders
- Strong executive communication skills with the ability to influence enterprise-level strategy and investment decisions
What the job involves
- This hybrid role reports to the Head of Ride Hail Operations
- The Director, Market Operations East, serves as the senior executive accountable for the end-to-end operational health, service reliability, and long-term scalability of autonomous vehicle operations across both owned and partner-operated markets within an assigned region
- This role ensures that regional operations consistently deliver safe, reliable, and high-quality service, building and sustaining customer trust while meeting Waymo’s strategic objectives, regulatory commitments, and brand standards
- Operating at a strategic and enterprise level, this leader defines the operating vision, governance model, and performance expectations for the region, while ensuring operational outcomes are delivered through empowered Market Leads and Regional Partner Leads
- The Director maintains clear accountability for regional operational performance, including safety adherence, fleet availability, service reliability, rider experience, and demand fulfillment
- This role also serves as the primary voice of field operations for the region, representing operational realities, insights, and risks into centralized teams such as Product, Engineering, Safety, and Enterprise Operations
- Through strong leadership, performance management, and cross-functional partnership, the Director ensures that both Waymo-owned and partner-operated markets operate to consistent standards while scaling safely and efficiently over time
- Own Regional Operational Performance: Accountable for the overall operational health, safety performance, service reliability, fleet availability, and demand fulfillment across both owned and partner-operated markets
- Protects Brand Integrity: Ensure regional operations consistently deliver safe, reliable, and high-quality service, reinforcing customer trust and public confidence in Waymo
- Develop Regional Strategy: Set regional operating strategy and performance expectations aligned with Waymo’s long-term business objectives, service standards, and brand commitments
- Establish Governance Frameworks: Establish and enforce governance, accountability, and decision frameworks across Market Leads and Regional Partner Leads to ensure consistent operational execution
- Champion Partner Success: Ensure partner-operated markets meet Waymo operational standards and deliver sustainable operational performance while building strong long-term partnerships
- Serve as the Voice of Operations: Represent regional operational insights, risks, and improvement opportunities into centralized teams including Engineering, Product Operations, Safety, and Enterprise Support
- Manage Risk: Serve as the senior escalation point for material operational, safety, regulatory, or reputational risks within the region
- Oversee Regulatory Compliance: Provide leadership oversight to ensure regulatory compliance, audit readiness, and adherence to Waymo’s Safety Management System (SMS)
- Drive Cross-Functional Alignment: Partner with senior leaders across Safety, Engineering, Product Operations, Legal, Finance, Communications, and Public Affairs to ensure cohesive delivery of service and risk management
- Enable Operational Resilience: Oversee regional readiness and resilience including incident response posture, continuity planning, and recovery capabilities
- Serves as a Mentor: Develop and mentor senior operational leaders, ensuring a strong and sustainable leadership pipeline across the region
Our take
Waymo, Alphabet's self-driving car company, is changing the way people get around, Its robotaxis, which don't need a human driver, are already operating in cities like Phoenix, San Francisco, Los Angeles, Atlanta, and Austin. Soon, Waymo will expand to Detroit, Las Vegas, and San Diego, showing just how autonomous cars are moving from experiments to real-world transportation.
The company has already completed over 10M fully driverless rides and driven more than 100M miles. Its cars use advanced sensors and AI to navigate streets safely, while partnerships with Uber and DoorDash show that Waymo's technology works for both passengers and deliveries. And it's feeling ambitious too, hoping to offer one million trips per week by the end of 2026.
Even with competitors like Tesla and Zoox, Waymo is leading the autonomous ride-hailing market. Its cars have fewer crashes and keep passengers safer than traditional vehicles. With international plans for London and Japan, Waymo isn't just growing in the US, its setting its sights on shaping the future of transportation worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2026
$16bn
LATE VC
Aug 2024
$5.6bn
SERIES C
Total funding: $27.1bn
Company benefits
- Medical, dental, and vision insurance for employees and dependents
- Employee assistance programs focused on mental health
- Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations
- Access to mental health apps
- Onsite wellness centers
- Second medical opinion for you and your loved ones
- Medical advocacy program for transgender employees
- Counseling services
- Support programs including menopause benefit
- Competitive compensation
- Regular bonus and equity performance grant opportunities
- Generous 401(k) and regional retirement plans
- Annual cross-company compensation review and pay equity analysis
- 1-on-1 financial coaching
- Fertility and growing family assistance
- Parental leave and baby bonding leave
- Caregiver leave
- Elder care and support
- Backup childcare
- Survivor income benefit
- Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays
- Jury duty leave
- Military leave
- Hybrid work model with remote work opportunities also available
- Educational reimbursement
- Peer learning and coaching platform
- Donation matching programs
- Employee resource groups
- Volunteer hours
- Internal community groups and local culture clubs
- Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts
- On-site meals and snacks
- Fitness centers, massage programs, and ergonomic support
- On-demand fitness, wellbeing, and cooking classes
- Commuter benefits
Company HQ
Mountain View, CA
Leadership
Dmitri Dolgov
(Co-CEO)Dmitri joined Waymo in 2016 as CTO, becoming Co-CEO in 2021. Prior to this, he spent nearly 8 years at Google as a Distinguished Software Engineer and 2 years at Toyota Research Institute as a Senior Research Scientist.
Tekedra N. Mawakana
(Co-CEO)Tekedra joined Waymo in 2017 as the Global Head of Policy, holding various roles before becoming Co-CEO in 2021. Previously, she was the VP of Global Government Relations and Public Policy at eBay and VP and Deputy General Counsel of GLobal Public Policy at Yahoo.
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