Collections Specialist, Fastly

Salary not provided

The estimated salary range for this position is $32.03/hour to $38.44/hour. + Equity + Discretionary Bonus Programs + ESPP

Excel

Salesforce

GSuite

NetSuite

Mid and Senior level

San Francisco Bay Area

More information about location

Edge cloud platform

Be an early applicant

Edge cloud platform

1001+ employees

B2BSecurityEnterpriseCyber SecurityCloud Computing

Be an early applicant

Salary not provided

The estimated salary range for this position is $32.03/hour to $38.44/hour. + Equity + Discretionary Bonus Programs + ESPP

Excel

Salesforce

GSuite

NetSuite

Mid and Senior level

San Francisco Bay Area

More information about location

1001+ employees

B2BSecurityEnterpriseCyber SecurityCloud Computing

Company mission

To build a better internet — a safe place where good can thrive.

Job

Company

Role

Who you are

Experience using Netsuite ERP and SFDC. Tesorio and Aria are highly desirable as well as knowledge of G-Suite and Microsoft Office applications
A team player willing to work across multiple functions within the AR and Accounting Organization
Strong analytical skills, exceptional organization and time management skills and the ability to work autonomously while also collaborating across functions and teams
High degree of accuracy and attention to detail
Strong verbal and written communication skills
Able to excel in a fast-paced environment and be adaptable to changing responsibilities and priorities
Proven experience in aging collections or a related collections role (within a SaaS or subscription-based industry is strongly preferred)
Tesorio, NetSuite, Aria is a strong plus
Exceptional communication and negotiation skills, with the ability to navigate challenging conversations effectively
Strong attention to detail and organizational skills
Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook)
Self-motivated and able to work independently with minimal supervision

What the job involves

As a Collections Analyst, your primary responsibility will be to focus exclusively on aging accounts, efficiently recovering outstanding payments from customers
Your expertise in collections will be instrumental in maintaining healthy cash flow and optimizing our revenue cycle
Respond to customer requests for standard AR issues including credit card receipts, invoice copies, remittance information, short pay amounts & account reconciliations
Review open and aging accounts for collections efforts
Conduct collections campaigns that consist of emails on a regular cadence (phone calls as needed)
Assist with arranging debt repayment or establish repayment schedules, based on customers’ financial situations
Create and upkeep regular collections-related reporting
Contribute ideas for collections method improvements and help drive collections strategy
Monitor customer accounts to ensure timely collections and resolve outstanding issues
Support the Credit, Collections & AR Manager with operations reporting
Support monthly, quarterly and year-end closing activities
Collaborate with internal teams to resolve billing discrepancies and disputes
Support audit requests and ensure compliance with internal controls
Contact customers with overdue balances through various communication channels (phone calls and emails)
Investigate and resolve discrepancies between invoices and payments for aged accounts
Accurately apply payments received to aging accounts and update records in the company's financial system
Maintain detailed records of collections activities, including notes from customer interactions, payment plans, and promises to pay
Generate regular reports on the status of aging accounts and provide insights into collections efforts

Application process

Anticipated Posting Close Date*: 05/11/25
A fully completed application and resume or CV are required when applying

Our take

Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.

Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.

The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, Epic Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 7 rounds)

Jan 2019

$40m

SERIES F

Jul 2018

$40m

SERIES F

Total funding: $259m

Company benefits

Competitive PTO Policies
Remote or Hybrid Work
Generous time off for parental leave
Full medical, dental, and vision coverage
Short- and long-term disability insurance
Mental health resources
401(k)/retirement plans
Employee stock purchasing plans (ESPP)
Reimbursements for learning and development programs

Company HQ

China Basin, San Francisco, CA

Leadership

Artur Bergman

(Chief Architect and Executive Chairperson)

Served as the company's CEO until changing roles in 2020. Previously served as CTO at Wikia, and was a Board Member at OpenID Foundation

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