Product Analyst, Formlabs
+ Equity
3 days a week in office (Somerville, MA)
High performance 3D Printers
Be an early applicant
High performance 3D Printers
501-1000 employees
Be an early applicant
+ Equity
3 days a week in office (Somerville, MA)
501-1000 employees
Company mission
To bring powerful and accessible fabrication tools into the creative hands of professionals around the world.
Role
Who you are
- Strong analytical skills with experience in data gathering and reporting; proficiency in Google Sheets (required) and SQL (optional)
- Experience in customer support or engagement, with a proactive approach to gathering feedback
- Familiarity with business systems for insights and reporting, such as Salesforce and Looker
- Skilled at clearly communicating complex analyses and following up with key stakeholders
Desirable
- A track record of supporting product strategy and R&D decisions
- Background in high-growth B2B tech or hardware environments
What the job involves
- We’re looking for a Product Analyst to bridge customer insights, market trends, and product strategy, enabling impactful, data-driven decisions
- You’ll shape our roadmap by analyzing user feedback, competitive intelligence, and sales data
- Working closely with our customers, you’ll provide Formlabs leadership with actionable insights that drive R&D priorities, optimize launch processes, and uncover growth opportunities aligned with the evolving needs of our users
- Use market research reports, Formlabs sales performance data, and direct customer relationships to support new market exploration and competitive intelligence. Assist product managers in sizing markets, building business plans, and developing product strategy
- Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today. Propose product concepts that capture these new opportunities
- Track product performance post-launch. Engage with distributors and end-customers to assess impact and market reception. Relay feedback from users to inform future product development cycles
- Conduct customer satisfaction (CSAT) and NPS surveys. Funnel insights and user needs to product managers to shape meaningful product improvements that align with user expectations
- Manage user feedback, opinions, and requests that come through the sales and customer service teams. Summarize for product management and respond to customers
- Design and lead a beta program. Support new product rollouts by identifying beta customers, managing the distribution of beta products, and gathering feedback through surveys and other methods to assess impact and viability
Our take
Formlabs' founders met at MIT in 2011, and set about creating a company that would disrupt the 3D printing market. While the majority of the industry was experiencing a crash, Formlabs managed to buck the trend by implementing additive manufacturing (stereolithography) to a desktop form factor.
While many 3D printing manufacturers have tried in vain to market their hardware to home users, Formlabs has maintained a laser-sharp focus on serving the needs of professionals and large-scale companies such as Coke and Sony. Striving to keep costs low while maintaining an optimal user experience, the company has sold well over 100,000 printers.
With considerable funding at its back, Formlabs has continued to develop new solutions such as a series of mass manufacturing solutions that enable its customers to dramatically increase their 3D printing output. As the largest supplier of professional SLA and SLS 3D printers in the world, the company is well set to further its position and achieve further global growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2021
$150m
SERIES E
Aug 2018
$15m
SERIES D
Total funding: $250.8m
Company benefits
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- Low cost fund options in our 401K and access to advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
Company values
- Autonomy - We leave space for people to do their best, and take initiative to chart their own career course
- Cutting Edge - We’re building things that haven’t been built before, so we can push the edge of what’s possible
- Results - We dream big, but our focus on getting things done is what drives us forward
- Curiosity - We are always asking why to push ideas and actions beyond the status quo
Company HQ
Ward Two, Somerville, MA
Articles
Leadership
Maxim Lobovsky
(CEO)Interned at NASA Robotics Academy, and was a Research Assistant at MIT before co-founding Formlabs.
Natan Linder
(Chairman)Co-founder and CEO at Tulip, and Member of the Board Of Directors at Volta Labs. Also an Advisory Board Member at RightHand Robotics. Previously a Research Assistant MIT Media Lab.
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