Manager of Enterprise Account Management, FareHarbor
$97.4-146.2k
Plus 15% bonus potential
More information about location
Booking solutions for tour operators
Job no longer available
Booking solutions for tour operators
501-1000 employees
Job no longer available
$97.4-146.2k
Plus 15% bonus potential
More information about location
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- Are you a leader who thrives on driving significant impact?
- If you're energized by driving large-scale impact, building high-performing teams, and transforming client relationships into genuine partnerships, this opportunity offers the perfect platform to showcase your talents and make your mark!
- If you’re a force-multiplier, ready to lead a high-impact team and play a strategic role in the success of our largest partners and our business—››› we’d love to hear from you!
- Previous experience as an Account Manager and experience within Account Management leadership; preferably with Enterprise clients in a B2B SaaS or technology-driven environment
- 3 years in a people management role
- Technical aptitude and ability to learn software programs, including CRM & SaaS tools
- High attention to detail and accuracy in work output
- Strong ability to anticipate second- and third-order effects of decisions, thinking strategically about long-term outcomes
- In-depth understanding of Customer Success best practices and the ability to apply them effectively at scale
- Advanced analytical skills and the ability to solve problems autonomously without needing constant guidance
- Ability to multitask and prioritize in a rapidly changing environment while ensuring efficiency and client success
- Excellent verbal, written, and presentation communication skills
- Innovative, motivated, confident, organized, and a high-energy team player
- Strong communication skills with the ability to tailor delivery across a wide variety of stakeholders
- Ability to take existing processes and improve the workflow to increase team-wide (dept-wide) efficiencies
- Demonstrated experience leading projects to completion with limited direction
- Prior experience mentoring, coaching, and managing others; direct people management experience preferred
What the job involves
- We’re looking for a leader who genuinely cares about driving client success at scale, mentoring top talent, and shaping the future of Enterprise Account Management & the Enterprise Client Experience here at FareHarbor
- The Manager of Enterprise Account Management is a pivotal leadership position, responsible for driving success across our most valuable partnerships—our Enterprise Accounts
- As a Manager of Enterprise Account Management, you'll lead a team that manages our most lucrative and strategic partnerships
- This isn't just a leadership role; it's an opportunity to architect the future of our business with ENT accounts that make up a large part of FH's revenue
- This role is more than account management—it's about shaping how industry leaders experience FareHarbor
- You'll empower a high-caliber team of Enterprise Account Managers to provide white-glove service that fuels explosive growth, turning clients into FareHarbor advocates and long-term partners
- We are looking for a force-multiplier who wants to be at the helm of a high-performing team; You'll be the strategic business partner to industry leaders, responsible for identifying untapped opportunities and crafting innovative solutions that drive mutual success
- Your expertise and leadership will directly impact FareHarbor's trajectory while building lasting relationships with some of the biggest names/brands in the experiences, tours, activities, travel, and attractions verticals
- Coach, mentor, develop, and manage a team of 5-8 AMs as they grow and oversee varied portfolios of enterprise clients
- Work with direct reports to identify and define individual goals and motivators, ensuring alignment with departmental objectives
- Set performance objectives, track progress, and implement strategies to exceed revenue retention and expansion goals
- Provide routine analytical and anecdotal performance feedback, recognizing excellence and addressing performance gaps where necessary
- Foster a high-quality, motivating work environment that encourages continuous development and engagement
- Proactively request and act on feedback from direct reports to improve management strategies and team performance
- Address and resolve employee relations concerns, ensuring a supportive and transparent work culture
- Support the training and onboarding of new hires in coordination with Team Leads and/or AM Training Coordinator
- Monitor team workflow for operational accuracy, efficiency, and improvements, identifying opportunities for account growth
- Allocate use of available resources and delegate responsibilities effectively to prioritize key projects and initiatives
- Collaborate with cross- and inter-departmental management to identify process and project inefficiencies, solve problems, and create a more cohesive work environment
- Maintain a deep understanding of industry trends, competitor positioning, and FareHarbor’s evolving product suite to provide strategic insights
- Lead initiatives that refine internal workflows, increase operational efficiencies, and enhance the overall impact of the Enterprise AM team
- Ensure top-tier Enterprise clients receive proactive account management, tailored solutions, and strategic support to maximize their long-term success
- Maintain deep knowledge of top-performing clients within your team’s portfolio, identifying growth opportunities and mitigating risks
- Directly communicate with clients and solve problems for accounts at risk of churn due to escalation, functionality, or client service issues
- Develop strategies for revenue expansion, contract renewals, and upselling to high-value clients
- Aid in the retention of the entire Enterprise book of business, weighing in on and monitoring global accounts as needed
- Collaborate with cross- and inter-departmental management to identify process/project inefficiencies, solve problems and to create a more cohesive environment
- Serve as a key liaison between Enterprise AMs, leadership, and internal stakeholders, ensuring alignment on priorities and initiatives
- Communicate project progress, resource needs, risks, and blockers to appropriate stakeholders with transparency and clarity
- Maintain ongoing communication with the team regarding company objectives, project updates, performance expectations, and departmental strategies
- Effectively tailor communication for diverse stakeholders, including senior leadership, cross-functional teams, and external clients
- Maintain appropriate and transparent communication to team on company objectives, project updates, project expectations, expectations, etc
Application process
- Application Deadline: May 14th, 2025
- Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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