Technical Support Operator, Johnson Controls
+ Bonus Plan
Thermal management, mission-critical building systems, energy efficiency & decarbonization solutions
Be an early applicant
Thermal management, mission-critical building systems, energy efficiency & decarbonization solutions
1001+ employees
Be an early applicant
+ Bonus Plan
1001+ employees
Company mission
To create conditions that power the future.
Role
Who you are
- We want passionate, detail-oriented problem solvers who thrive in a high-energy environment
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
- If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Desirable
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
What the job involves
- We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels
- In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Our take
It's no secret that data centres need huge amounts of power, but a lot of the energy they produce ends up as waste heat. And as AI drives demand for computing power, operators are under extra pressure to get more from the electricity and infrastructure they already have - without putting more strain on the grid.
Johnson Controls is tackling this by turning that wasted heat into something useful. Its absorption chillers can use heat from on-site generators to help power cooling, reducing the electricity required for cooling and potentially freeing up more computing capacity. At the same time, its OpenBlue platform uses AI to make buildings smarter by automatically optimising airflow and optimising the management of equipment and maintenance.
The early results are promising, as Johnson Controls says its technology can cut airside energy use by nearly 10% in some applications. Moreover, its data centre approach could unlock significant additional computing capacity. With this success, the company is now betting that combining thermal technology with AI-powered software will help buildings and data centres do more with less.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Ballintemple, Cork, Ireland
Leadership
Joakim Weidemanis
(CEO)Prior to joining Johnson Control in 2025, Joakim spent 13 years at Danaher Corporation. While there, they held various roles, including Executive VP.
Chris Bontempo
(CMO)Prior to joining Johnson Control in 2024, Chris spent nearly 19 years at IBM. While there, they held various roles, including VP of Cloud & Cognitive Software (Americas) and CMO of IBM Americas.
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