Technical Support Manager, Tenable
West Coast/Pacific Time Zone
$102.5-136.5k
+ Employee stock purchase plan & Eligible for variable compensation
More information about location
Cybersecurity & exposure management
Open for applications
Cybersecurity & exposure management
1001+ employees
Open for applications
$102.5-136.5k
+ Employee stock purchase plan & Eligible for variable compensation
More information about location
1001+ employees
Company mission
To empower organizations to understand and reduce cyber risk.
Role
Who you are
- 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management
- Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure
- Familiarity with Knowledge-Centered Service (KCS) methodology
- Familiarity with Artificial Intelligence (AI) and Large Language Models (LLM) to build greater operational efficiencies within a support organization
- Solid understanding of security operations and procedures, modern tech stacks, and security industry trends
- Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives
What the job involves
- Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction
- With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment
- Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base
- Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth
- Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture
- Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence
- Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution
- Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders
- Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight
- Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization
Our take
Tenable is a cybersecurity company delivering a comprehensive suite of products for cloud security, vulnerability management, identity exposure and more. It provides these through its exposure management platform, "Tenable One", which is designed to anticipate attacks and reduce cyber risk.
As cyber-attacks get more sophisticated, businesses need a range of tools to proactively combat threats. By providing all these tools in one place, Tenable solidifies itself as a strong option in the market. This is reflected in it winning a number of industry recognitions.
One of the company's latest moves was to acquire Eureka Security, which has enabled it to add data security posture management to its offering. If it continues to broaden its platform and meet the changing cybersecurity needs of its clients, then Tenable should remain on the path to success.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2015
$250m
SERIES B
Sep 2012
$50m
SERIES A
Total funding: $300m
Company benefits
- Health: Comprehensive benefits to support physical and mental wellbeing and family-forming plans
- Work/Life Balance: Generous paid time off with hybrid or remote opportunities available for most positions
- Financial Savings and Security: Retirement plans, employee stock purchase plan (ESPP), equity incentives, life and disability insurance
- Professional Development: Customizable opportunities, including learning courses, mentorship, leadership programs and tuition reimbursement
Company HQ
Town Center, Columbia, MD
Leadership
Jack Huffard
(Board Member & Co-founder)Former COO and President of the company. Also a Board Member at Norfolk Southern Corporation, Chair of the Board of Directors at Immersive Labs and Exec Chair of the Board of Directors at Strivacity.
Steve Vintz
(Co-CEO)Joined the company in 2014 as CFO, becoming Co-CEO in 2025. Formerly EVP and CFO at Vocus, VP of Strategic Planning and Analysis at Snyder Communications and Audit Manager at Ernst & Young.
Mark Thurmond
(Co-CEO)Joined the company in 2020 as COO, becoming Co-CEO in 2025. Previously COO at Turbonomic, EVP of Worldwide Sales and Services at Qlik and SVP of Global Sales at VCE and RSA.
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